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RenderHeads / UnityPlugin-AVProVideo

AVPro Video is a multi-platform Unity plugin for advanced video playback
https://www.renderheads.com/products/avpro-video/
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Android Crash #2011

Closed cuinc closed 1 month ago

cuinc commented 1 month ago

Please DO NOT LINK / ATTACH YOUR PROJECT FILES HERE

Describe the issue Firebase report avpro crash rate 1%

Your Setup (please complete the following information):

To Reproduce None

Logs Caused by java.lang.NullPointerException: Attempt to invoke virtual method 'void android.media.MediaPlayer.setOnPreparedListener(android.media.MediaPlayer$OnPreparedListener)' on a null object reference at com.renderheads.AVPro.Video.Player_MediaPlayer$2.run(:643) at java.lang.Thread.run(Thread.java:923)

Screenshots None

Videos None

Please DO NOT LINK / ATTACH YOUR PROJECT FILES HERE

Instead email the link to us unitysupport@renderheads.com

Chris-RH commented 1 month ago
  1. Before you do anything else, please can you update to the latest version of AVPro Video (3.0.11) and retest.
  2. Is this reproducible in a new project running only the AVPro Video demo scenes?
  3. What sort of media are you playing? (local/streaming, codec, resolution, FPS, bitrate etc)
  4. What devices are you having issues with and which ones are working as expected?
  5. Please can you supply a full logcat in txt format.

If you don't want to put the information here, please send it to unitysupport@renderheads.com with #2011 in the subject line

Chris-RH commented 1 month ago

Any more info please?

Ste-RH commented 1 month ago

@cuinc We will be closing this issue soon due to a lack of response