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RenderHeads / UnityPlugin-AVProVideo

AVPro Video is a multi-platform Unity plugin for advanced video playback
https://www.renderheads.com/products/avpro-video/
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Unity version for macOS fails to play video, but works on Android and PC #315

Closed nsmith1024 closed 4 years ago

nsmith1024 commented 4 years ago

Describe the bug A clear and concise description of what the bug is.

Compile a Unity app for MAC standalone, when run on MAC it gives error that the codec is wrong or something like that, and doesnt play the video How do i fix? I have set the platform to MAC in the inspector, but same result.

Your Setup (please complete the following information):

To Reproduce

  1. Run Unity Editor on Windows
  2. Set build target to MAC and compile stand alone MAC version
  3. Copy app to mac and run it
  4. App runs, but when it tries to play video, it gives the following error:

[AVProVideo ] Error: Loading failed: File not found, codec not supported, video resolution too high or insufficient system resources.

I have the AVPro setting to MAC in the inspector, but it still dont work

This same app was built for Android and PC and it works, only on the MAC it gives this error.

Logs If applicable, add error logs to help explain your problem.

[AVProVideo ] Error: Loading failed: File not found, codec not supported, video resolution too high or insufficient system resources.

Screenshots If applicable, add screenshots to help explain your problem.

Videos If applicable, add a copy of your video or the URL

Please DO NOT LINK / ATTACH YOUR PROJECT FILES HERE

Instead email the link to us unitysupport@renderheads.com

MorrisRH commented 4 years ago

The error message suggests that the video you are trying to play isn't a supported format on macOS. Are you able to provide any information about it? File format, codec, etc.

nsmith1024 commented 4 years ago

Its just a regular MP4 video file, the same file plays when i build for android and stand alone PC, so why wouldn't it play on MAC?

MorrisRH commented 4 years ago

Can you check that in the built Mac application the plugin exists? It should be : Product.app/Contents/Plugins/AVProVideo.bundle.

In the mp4, is it using the h264 codec for the video and aac codec for the audio? If you can share the video that might be helpful in diagnosing the issue (send a link to unitysupport@renderheads.com if you would like to keep it private).

nsmith1024 commented 4 years ago

Yes AVProVideo.bundle exists in the mac build.

I dont know if its using aac coded or not, Do you have some kind of tool i can use to check?

i cant share the video unfortunately.

MorrisRH commented 4 years ago

I tend to use ffprobe which comes with ffmpeg, available here: https://www.ffmpeg.org Something with a GUI (I've not used this though): https://mediaarea.net/en/MediaInfo

Section 9 of our documentation (available here) lists the supported container and codec types for all the platforms.

Ste-RH commented 4 years ago

@nsmith1024 Do you have anything to report on this issue?

nsmith1024 commented 4 years ago

Here is the ffprobe output, the command was this

ffprobe 1_0e7f4910be9362c79e9c9ddf28c18714.mp4

ffprobe version 3.4.6-0ubuntu0.18.04.1 Copyright (c) 2007-2019 the FFmpeg developers built with gcc 7 (Ubuntu 7.3.0-16ubuntu3) configuration: --prefix=/usr --extra-version=0ubuntu0.18.04.1 --toolchain=hardened --libdir=/usr/lib/x86_64-linux-gnu --incdir=/usr/include/x86_64-linux-gnu --enable-gpl --disable-stripping --enable-avresample --enable-avisynth --enable-gnutls --enable-ladspa --enable-libass --enable-libbluray --enable-libbs2b --enable-libcaca --enable-libcdio --enable-libflite --enable-libfontconfig --enable-libfreetype --enable-libfribidi --enable-libgme --enable-libgsm --enable-libmp3lame --enable-libmysofa --enable-libopenjpeg --enable-libopenmpt --enable-libopus --enable-libpulse --enable-librubberband --enable-librsvg --enable-libshine --enable-libsnappy --enable-libsoxr --enable-libspeex --enable-libssh --enable-libtheora --enable-libtwolame --enable-libvorbis --enable-libvpx --enable-libwavpack --enable-libwebp --enable-libx265 --enable-libxml2 --enable-libxvid --enable-libzmq --enable-libzvbi --enable-omx --enable-openal --enable-opengl --enable-sdl2 --enable-libdc1394 --enable-libdrm --enable-libiec61883 --enable-chromaprint --enable-frei0r --enable-libopencv --enable-libx264 --enable-shared libavutil 55. 78.100 / 55. 78.100 libavcodec 57.107.100 / 57.107.100 libavformat 57. 83.100 / 57. 83.100 libavdevice 57. 10.100 / 57. 10.100 libavfilter 6.107.100 / 6.107.100 libavresample 3. 7. 0 / 3. 7. 0 libswscale 4. 8.100 / 4. 8.100 libswresample 2. 9.100 / 2. 9.100 libpostproc 54. 7.100 / 54. 7.100 Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '1_0e7f4910be9362c79e9c9ddf28c18714.mp4': Metadata: major_brand : isom minor_version : 512 compatible_brands: isomiso2avc1mp41 encoder : Lavf57.83.100 comment : vid:v09044000000bpn84l1sihva88cnmaf0 Duration: 00:00:31.67, start: 0.000000, bitrate: 2960 kb/s Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 720x1280 [SAR 1:1 DAR 9:16], 2890 kb/s, 43.14 fps, 45 tbr, 11520 tbn, 90 tbc (default) Metadata: handler_name : VideoHandler Stream #0:1(und): Audio: aac (LC) (mp4a / 0x6134706D), 44100 Hz, stereo, fltp, 64 kb/s (default) Metadata: handler_name : SoundHandler

nsmith1024 commented 4 years ago

Hello, Do you know when this will be fixed? I need it now!!

AndrewRH commented 4 years ago

Hi @nsmith1024

Thanks for providing those details. Someone on our team will get back to you.

In the meantime please you can let us know which version of AVPro Video you're using. The version number can be found when you play the app in Unity, it will be printed to the console window: image

Or you can go to the MediaPlayer component Help/About section and it is printed there: image

The latest released version is 1.10.3, and we always recommend using the latest version when possible.

Thanks,

nsmith1024 commented 4 years ago

Im using Unity 2018.3.14 and AVPro version 1.10.1t (scripts V1.10.1)

On Monday, May 4, 2020, 7:57:07 PM EDT, Andrew <notifications@github.com> wrote:

Hi @nsmith1024

Thanks for providing those details. Someone on our team will get back to you.

In the meantime please you can let us know which version of AVPro Video you're using. The version number can be found when you play the app in Unity, it will be printed to the console window:

Or you can go to the MediaPlayer component Help/About section and it is printed there:

The latest released version is 1.10.3, and we always recommend using the latest version when possible.

Thanks,

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe.

nsmith1024 commented 4 years ago

Im using Unity 2018.3.14 and AVPro version 1.10.1t (scripts V1.10.1)

MorrisRH commented 4 years ago

The output from ffprobe for the video looks to be fine. It would be ideal if you could provide a link to the video so that we might be able to diagnose what is going on more quickly. If you want to keep it private, send it to unitysupport@renderheads.com (mention this GitHub issue if you do).

Here's a few more questions that might help us to understand what the problem is:

  1. How are you accessing the video? Is it bundled locally in StreamingAssets or being accessed over the internet?
  2. Have you tried using one of the sample videos included in the trial package?
  3. What specification is Mac you're using?
  4. What version of macOS is the Mac running?
nsmith1024 commented 4 years ago
  1. The video player is given a URL for the video that is located on a server. Its the same code and everything else for Android and PC and MAC, but when compiled for MAC it doenst play
  2. No havnt tried sample videos on Mac
  3. Its an old Mac Mini
  4. Have to boot it up and get the OS version
timokorkalainen commented 4 years ago

Just noticed this after posting my own issue: https://github.com/RenderHeads/UnityPlugin-AVProVideo/issues/365 Perhaps these are related?

AndrewRH commented 4 years ago

Hi @nsmith1024

Were you able to send us your video file, or is the issue resolved?

Also, were you eventually able to try our sample videos on that Mac, and also get the OS version?

Thanks,

stale[bot] commented 4 years ago

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

stale[bot] commented 4 years ago

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.