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RenderHeads / UnityPlugin-AVProVideo

AVPro Video is a multi-platform Unity plugin for advanced video playback
https://www.renderheads.com/products/avpro-video/
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Avpro doesn't play 8k video, so ask #335

Closed ToddJo closed 4 years ago

ToddJo commented 4 years ago

Describe the bug

I am using a 1660 ti graphics card and I tried downloading Trial version and playing 5760X2880 .mp4 video.

[AVProVideo] Error: Loading failed. File not found, codec not supported, video resolution too high or insufficient system resources.

It does not proceed with the above error

I need a solution.

Thank you

Your Setup (please complete the following information):

To Reproduce

  1. Unity Editor Open
  2. Demo Scene "08_Demo_360SphereVideo" Open
  3. path Edit And Play

Logs [AVProVideo] Error: Loading failed. File not found, codec not supported, video resolution too high or insufficient system resources.

Videos https://afbasecamp.s3.ap-northeast-2.amazonaws.com/Test/evo2.mp4

Please DO NOT LINK / ATTACH YOUR PROJECT FILES HERE

Instead email the link to us unitysupport@renderheads.com

AndrewRH commented 4 years ago

Hi,

I believe this issue is caused by the video being in the HEVC codec. Microsoft Windows no longer includes this codec by default, so you have to install it manually. You can find it here: https://www.microsoft.com/en-us/p/hevc-video-extensions-from-device-manufacturer/9n4wgh0z6vhq?activetab=pivot:overviewtab

After that it should work.

I notice your video also contains stereo metadata. On Windows our plugin will only decode a single eye. To get stereo support you should remove the stereo metadata. Other platforms don't have this issue.

If you intend to stream your video from a server then you should also encode with the FastStart option for better streaming.

I hope this information helps?

Thanks,

ToddJo commented 4 years ago

Thank you!

It is playing normally after installing HEVC code.

However, there is a phenomenon in which playback does not work smoothly and hangs.

I tried using the FastStart option you mentioned.

However, there is still the same phenomenon.

Is there a solution?

please answer about my question!

Thank you

[image: 124.PNG]

2020년 4월 29일 (수) 오후 7:32, Andrew notifications@github.com님이 작성:

Hi,

I believe this issue is caused by the video being in the HEVC codec. Microsoft Windows no longer includes this codec by default, so you have to install it manually. You can find it here:

https://www.microsoft.com/en-us/p/hevc-video-extensions-from-device-manufacturer/9n4wgh0z6vhq?activetab=pivot:overviewtab

After that it should work.

I notice your video also contains stereo metadata. On Windows our plugin will only decode a single eye. To get stereo support you should remove the stereo metadata. Other platforms don't have this issue.

If you intend to stream your video from a server then you should also encode with the FastStart option for better streaming.

I hope this information helps?

Thanks,

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AndrewRH commented 4 years ago

Hi,

"However, there is a phenomenon in which playback does not work smoothly and hangs."

Hmm....I'm afraid this doesn't give us much information to go on. I noticed that your video is authored at 29.97 fps. Usually it's best to have your video at multiple of the display device frame rate, so 30fps should give you smoother playback.

I'm not sure if the hangs you're having are due to network issues, or just system bottlenecks. Perhaps you could look at the Performance tab in Task Manager to see how the usage is for the GPU and CPU?

Thanks,

stale[bot] commented 4 years ago

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

stale[bot] commented 4 years ago

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

stale[bot] commented 4 years ago

This issue has been automatically closed because it has not had recent activity. If you wish to continue this issue, then please create a new issue as we do not monitor closed issues.