Video won't play in WebGL player

[prisonerjohn]

Describe the bug Trying to load and play a video on the WebGL player and it's not working. I'm getting an error Error: video not supported (errorcode=4) color:red; but I am not sure what that means... The video plays correctly on Windows Standalone and in the Editor.

Your Setup (please complete the following information):

• Unity version: 2020.1.4f1
• AVPro Video version: 1.10.2
• Operating system version: Windows 10 Pro 2004
• Device model: Chrome 85.0.4183.121 or Firefox 80.0.1
• Video specs (resolution, frame-rate, codec, file size): 1920x1080, 30 fps, H264 / AVC, 16 MB

To Reproduce

1. Put the video in StreamingAssets
2. Set the path in the MediaPlayer at runtime using MediaPlayer.OpenVideoFromFile(MediaPlayer.FileLocation.RelativeToStreamingAssetsFolder, videoFile, false)
3. Get the error Error: video not supported (errorcode=4) color:red;
4. Cry

Logs If applicable, add error logs to help explain your problem.

Screenshots If applicable, add screenshots to help explain your problem.

Videos If applicable, add a copy of your video or the URL

https://drive.google.com/file/d/1Wrutg9agXPHMllIYszm94FwIlurdWChK/view?usp=sharing

Please DO NOT LINK / ATTACH YOUR PROJECT FILES HERE

Instead email the link to us unitysupport@renderheads.com

THANKS!!!

[AndrewRH]

Yes I've seen browsers log that error before, but usually after that log the videos will play.

Have you tried building our demo scenes to WebGL?

On some browsers the video will not actually start to play unless there is some mouse interaction, and some browsers will not auto-play videos that contain an audio track.

You should also upgrade to the latest version of AVPro Video as your version is quite old and the problem may have been fixed in a later version which has better WebGL support.

Does that help?

Thanks,

[prisonerjohn]

Thanks @AndrewRH I just tried your demo scene with my video and it is indeed working. I guess it's something on my end.