Integrate bots into Mayday app

[deruelle]

Integrate with IBM Watson by example and train it on a knowledge base of common issues so Agent staffing can be reduced.

[ivelin]

This can effective for front line support (L1, L2) for basic natural speech/text analysis and call scripts. http://www.forbes.com/sites/moorinsights/2016/05/05/rise-of-the-machines-part-2-artificial-intelligence-and-bots-promise-to-disrupt/