Incident Manager Hellper bot aims to orchestrate the process and resolution of incidents, reducing the time spent with manual tasks and ensuring that the necessary steps are fulfilled in the right order. Also, it facilitates the measurement of impact and response rate through metrics.
Add an option in the modal of the /hellper_incident command so that an incident is opened silently.
A silent incident is characterized by having a private channel and not notifying the main channel of incident when it opens.
Problem
There are some incidents that the entire organization should not be to know, for example, security incidents. That said, in such cases it is necessary to carry out the entire process of opening the incident manually, including its insertion in the databases.
Feature Description
Add an option in the modal of the
/hellper_incident
command so that an incident is opened silently.A silent incident is characterized by having a private channel and not notifying the main channel of incident when it opens.
Problem
There are some incidents that the entire organization should not be to know, for example, security incidents. That said, in such cases it is necessary to carry out the entire process of opening the incident manually, including its insertion in the databases.