Clicking the Restore Purchase button in Paywalls doesn't get the user information

[emperinter]

• [x] I have updated Purchases SDK to the latest version
• [x] I have read the Contribution Guidelines
• [x] I have searched the Community
• [x] I have read docs.revenuecat.com
• [x] I have searched for existing Github issues

Describe the bug A clear and concise description of what the bug is. The more detail you can provide the faster our team will be able to triage and resolve the issue. Do not remove any of the steps from the template below. If a step is not applicable to your issue, please leave that step empty.

1. Environment

   1. Platform: ios/ipados
   2. SDK version: 4.31.2
   3. StoreKit version:
      • [x] StoreKit 1
      • [x] StoreKit 2 (enabled with usesStoreKit2IfAvailable(true))
   4. OS version:
   5. Xcode version:
   6. Device and/or simulator:
      • [x] Device: ipad2018
      • [x] Simulator: iphone
   7. Environment:
      • [x] Sandbox
      • [ ] TestFight
      • [ ] Production
   8. How widespread is the issue. Percentage of devices affected.
      • ipad2018 - Device
      • iphone 14 Plus - Simulator
      • iphone 15 - Simulator
      • other: unkonw

2. Debug logs that reproduce the issue. Complete logs with Purchases.logLevel = .verbose will help us debug this issue.

Purchases.shared.customerInfo():
Optional(<CustomerInfo:
originalApplicationVersion=1.0,
latestExpirationDate=nil,
activeEntitlements=[:],
activeSubscriptions=[:],
nonSubscriptions=[],
requestDate=2023-12-10 18:36:09 +0000,
firstSeen=2023-12-10 18:34:32 +0000,
originalAppUserId=$RCAnonymousID:xxxxxxxxxxxx,
entitlements=[:]
verification=VerificationResult.notRequested
>)
DEBUG: ℹ️ Vending CustomerInfo from cache.
VERBOSE: PurchasesOrchestrator: caching presented paywall
VERBOSE: Storing event: impression(RevenueCat.PaywallEvent.CreationData(id: D6AC7AF6-2DB4-4214-8C8B-2E0EA68C4EF8, date: 2023-12-10 18:39:54 +0000), RevenueCat.PaywallEvent.Data(offeringIdentifier: "default", paywallRevision: 7, sessionIdentifier: 8CA8F7B6-CA3E-498B-9048-433305C9667F, displayMode: RevenueCat.PaywallViewMode.fullScreen, localeIdentifier: "zh-Hans_US", darkMode: true))
DEBUG: ℹ️ Found cached trial or intro eligibility for products: ["FinanceMonthly", "FinanceAnnual", "FinanceQuarterly"]
DEBUG: ℹ️ Found 0 unsynced attributes for App User ID: $RCAnonymousID:xxxxxxxxxxxxxxxx
DEBUG: ℹ️ Force refreshing the receipt to get latest transactions from Apple.
DEBUG: ℹ️ SKReceiptRefreshRequest started
DEBUG: ℹ️ SKReceiptRefreshRequest finished
DEBUG: ℹ️ Loaded receipt from url file:///private/var/mobile/Containers/Data/Application/EAFBB078-124F-461A-81FF-FA4EE2CD0BC3/StoreKit/sandboxReceipt
INFO: ℹ️ Parsing receipt
INFO: ℹ️ Receipt parsed successfully
VERBOSE: PurchasesOrchestrator: clearing presented paywall
VERBOSE: Storing event: close(RevenueCat.PaywallEvent.CreationData(id: 185189A5-0DCF-40CD-A744-B38EA9822DE6, date: 2023-12-10 18:39:59 +0000), RevenueCat.PaywallEvent.Data(offeringIdentifier: "default", paywallRevision: 7, sessionIdentifier: 8CA8F7B6-CA3E-498B-9048-433305C9667F, displayMode: RevenueCat.PaywallViewMode.fullScreen, localeIdentifier: "zh-Hans_US", darkMode: true))
Purchases.shared.customerInfo():
Optional(<CustomerInfo:
originalApplicationVersion=1.0,
latestExpirationDate=nil,
activeEntitlements=[:],
activeSubscriptions=[:],
nonSubscriptions=[],
requestDate=2023-12-10 18:36:09 +0000,
firstSeen=2023-12-10 18:34:32 +0000,
originalAppUserId=$RCAnonymousID:xxxxxxxxxxxxxxxxx,
entitlements=[:]
verification=VerificationResult.notRequested
>)
DEBUG: ℹ️ Vending CustomerInfo from cache.
tcp_input [C1.1.1.1:3] flags=4 seq=334,856,892, ack=0, win=0 state=8 rcv_nxt=334,856,892, snd_una=4,097,417,438
tcp_input [C1.1.1.1:3] flags=4 seq=334,856,892, ack=0, win=0 state=0 rcv_nxt=334,856,892, snd_una=4,097,417,438
tcp_input [C1.1.1.1:3] flags=4 seq=334,856,892, ack=0, win=0 state=0 rcv_nxt=334,856,892, snd_una=4,097,417,438

3. Steps to reproduce, with a description of expected vs. actual behavior

• I'm using PaywallView and .presentPaywallIfNeeded doesn't get the user info either!
• change storeKit1 to StoreKit2 is not work either!
• I was hoping that clicking the Restore Purchases button would also get the user information as well as the purchases via self.customerInfo = try await Purchases.shared.customerInfo(), but in reality it's only possible to get the user information via the subscribe button. The code is shown below.

       {
        /* other code */    
        }
        .sheet(isPresented: self.$displayPaywall) {
            PaywallView()
                .toolbar {
                    ToolbarItem(placement: .topBarLeading) {
                        Button(action: {
                            self.displayPaywall = false
                        }) {
                            Image(systemName: "xmark")
                                .foregroundColor(.black) // Set the image color
                        }
                    }
                }
                .onDisappear(){
                    fetchCustomerInfoAndUpdateUI()
                }
            Button(action: {
                self.displayPaywall = false
            }) {
                Image(systemName: "xmark")
                    .foregroundColor(.red) // Set the image color
                    .padding()
            }
            .background(
                Color.yellow
                    .opacity(0.5) // Adjust opacity to control brightness
                    .blur(radius: 8) // Adjust radius for the blur effect
            )
            .cornerRadius(10)
            .shadow(radius: 5)
        }
        .onAppear {
            fetchCustomerInfoAndUpdateUI()
        }
    }

    private func fetchCustomerInfoAndUpdateUI() {
       Task {
           do {
               self.customerInfo = try await Purchases.shared.customerInfo()
               print("Purchases.shared.customerInfo():\n\(String(describing: self.customerInfo))")
               if let description = customerInfo?.activeSubscriptions, !description.isEmpty {
                    self.subscriptionType = String(description.first!)
                    let order_month = productDurationMap[String(description.first!)] ?? 0
                    if order_month > 0 {
                        PersistenceController.shared.saveSubscription(month: order_month, type: self.subscriptionType)
                        updateVip(month: order_month)
                        self.isSubscribed = true
                    }
                   self.subscriptionType = String(description.first!)
                   self.isSubscribed = true
               } else {
                   self.subscriptionType = "No Subscription"
                   self.isSubscribed = false
               }
               viewModel.loadImage(imageName: self.customerInfo!.originalAppUserId)
           } catch {
               // Handle error
           }
       }
   }

4. Other information (e.g. stacktraces, related issues, suggestions how to fix, links for us to have context, eg. stackoverflow, etc.)

5. Additional context Add any other context about the problem here.

[RCGitBot]

👀 We've just linked this issue to our internal tracker and notified the team. Thank you for reporting, we're checking this out!

[NachoSoto]

Thanks for the report! Could you please attach the complete logs? We can't see any calls to restore in those.

In the mean time, have you considered using the .onPurchaseCompleted and .onRestoreCompleted modifiers?

PaywallView()
  .onPurchaseCompleted { customerInfo in updateUI(with: customerInfo) }
  .onRestoreCompleted { customerInfo in updateUI(with: customerInfo) }

[emperinter]

The process I tested:

• Install the software and subscribe
• Delete the APP to simulate the user delete operation
• Reinstall the APP and try to recover subscription

Results

Recovery did not get the user's subscription information

Other

I also tried the onPurchaseCompleted and onRestoreCompleted usage you mentioned here, and it prints the following result when restoring the subscription

PaywallView()
    .onPurchaseCompleted{customerInfo in
        print("Purchases onPurchaseCompleted:\n\(customerInfo)")
        fetchCustomerInfoAndUpdateUI()
    }
    .onRestoreCompleted { customerInfo in
        print("Purchases onRestoreCompleted:\n\(customerInfo)")
        fetchCustomerInfoAndUpdateUI()
    }
    .toolbar {
        ToolbarItem(placement: .topBarLeading) {
            Button(action: {
                self.displayPaywall = false
            }) {
                Image(systemName: "xmark")
                    .foregroundColor(.black) // Set the image color
            }
        }
    }
    .onDisappear(){
        fetchCustomerInfoAndUpdateUI()
    }

• output log

The real ID has been removed from the log

Purchases onRestoreCompleted:
<CustomerInfo:
originalApplicationVersion=1.0,
latestExpirationDate=nil,
activeEntitlements=[:],
activeSubscriptions=[:],
nonSubscriptions=[],
requestDate=2023-12-14 18:37:42 +0000,
firstSeen=2023-12-14 18:36:38 +0000,
originalAppUserId=$RCAnonymousID:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx 
entitlements=[:]
verification=VerificationResult.notRequested
>

Full Log: revenue_debubg_log.txt

[mshmoustafa]

@emperinter There's a bug in StoreKit that doesn't allow you to restore purchases when you load a sandbox app on your device until you make a new purchase, which I think you are experiencing. Unfortunately this is an issue in sandbox. I recommend trying this in TestFlight instead. More info at this blog post.

[github-actions[bot]]

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