Apple Search Ads attribution data stopped showing up

[gbesler]

• [x] I have updated Purchases SDK to the latest version
• [x] I have read the Contribution Guidelines
• [X] I have searched the Community
• [x] I have read docs.revenuecat.com
• [x] I have searched for existing Github issues

For the last one week Apple Search Ads attribution data is not showing up on Revenue Cat panel in purchase details. We have not updated our app and we were using the same Revenue Cat SDK. Almost all of our users are coming from Search Ads. Previously we were able to see for almost all purchases the attribution data but it stopped suddenly.

We have upgraded to RevenueCat 5.0.0 now, still same. Apple Search Ads data not showing up.

3. Platform: iOS
4. SDK version: 4.41.2 & 5.0.0
5. StoreKit version:
   • [x] StoreKit 1
   • [ ] StoreKit 2 (enabled with usesStoreKit2IfAvailable(true))
6. OS version:
7. Xcode version:
8. Device and/or simulator:
   • [x] Device
   • [ ] Simulator
9. Environment:
   • [ ] Sandbox
   • [ ] TestFight
   • [x] Production
10. How widespread is the issue. Percentage of devices affected.
    2. Debug logs that reproduce the issue. Complete logs with Purchases.logLevel = .verbose will help us debug this issue.

3. Steps to reproduce, with a description of expected vs. actual behavior User downloads the app, ATT shown on open. Previously attributing Search Ads, now it does not. At least does not shows up in the panel on purchase page. (Right side, properties)

4. Other information (e.g. stacktraces, related issues, suggestions how to fix, links for us to have context, eg. stackoverflow, etc.)

5. Additional context Add any other context about the problem here.

[RCGitBot]

👀 We've just linked this issue to our internal tracker and notified the team. Thank you for reporting, we're checking this out!

[HaleyRevcat]

Hi, can you please open a support ticket with us so we can look into this internally – as some information may be sensitive it is advised to share this via a support ticket: https://app.revenuecat.com/settings/support.

[gbesler]

Please see all the attributions go to the Unspecified campaign from 8th July. Again we did not change any code. We have contacted to support as well.

[gbesler]

The issue was about Search Ads integration. Looks like some expiration occurred. We reimplemented the Search Ads integration and it worked.

But on RevenueCat dashboard it was green on settings. So, we did not think that could be the issue. The gree status needs a fix to let user to understand the issue.