Rick-Avida / RMA-Field-Issues

Issues reported from Dealers that require RMA
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SN 9389 MARSOC P9-C714 #1

Open Rick-Avida opened 2 years ago

Rick-Avida commented 2 years ago

• Originally delivered to MARSOC in 11/2020 • Brand new 2 case system • Out of the box no connectivity to internal analog encoder • FSR worked with end user • FSR restored to CrossFire factory defaults • Verified that channel 1-8 camera setups in CrossFire were correct and adhered to the camera setup guides • Browser does not pull a webpage for 192.168.1.11 • Cannot ping 192.168.1.11 • Ethernet2 IP set to 192.168.1.2 • Rebooted, still no connectivity • Red light can be seen through the top right corner of lower base • Customer located in South Carolina currently • FSR sent a replacement P9 for them to use • Sheperd was not used to find the Vivotek board • Unit will get back to FSR/G&P in about 30 days.

Rick-Avida commented 2 years ago

Kyle with Gans & Pugh will be picking up the unit on Wednesday (4/20/22) from Lejeune. The unit is expected back into Gans & Pugh on Friday (4/22/22)

Rick-Avida commented 2 years ago

SO-RMA Issued 2717-3606