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Riverscapes / riverscapes-gatsby-theme

The theme for all Gatsby Riverscapes sites
https://riverscapes.github.io/riverscapes-gatsby-theme/
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Add Knowledge Base Link #15

Open philipbaileynar opened 7 months ago

philipbaileynar commented 7 months ago

Add a link to the knowledge base to the footer under "Support and Contact" ABOVE the support email

joewheaton commented 6 months ago

Please add not only the Knowledge Base Link but also the Ticket submission link. Not sure if we should do those as buttons in the footer or not, but I have used this elsewhere: image (e.g. from: https://viewer.riverscapes.net/software-help/)

The generic KB link is: https://riverscapes.freshdesk.com/support/solutions

We may want to think about the Knowledge Base link being specific in each Gatsby site to the solution for that app (e.g. https://riverscapes.freshdesk.com/support/solutions/folders/153000068960 is for viewer).

By contrast, the Submit a Ticket is not specific: https://riverscapes.freshdesk.com/support/tickets/new

I agree with the Support email (support@riverscapes.freshdesk.com) being last in order.

joewheaton commented 6 months ago

FYI @dominique-shore and @jtgilbert