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RobinNagpal / dodao-ui

https://y-tau-beryl.vercel.app
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Research - Bank Education Touch Points - Fraud Prevention and Financial Literacy #141

Closed RobinNagpal closed 8 months ago

RobinNagpal commented 9 months ago

Touch Points(By Grege)

Fraud Prevention

When SMS is sent to the User

Challenges
  1. This means they have to share all the SMS templates to us.
gregerodrigues commented 9 months ago
  1. Displaying posters, brochures, and flyers about fraud prevention in bank branches and ATMs.
  2. Develop interactive tools or quizzes that help customers test their knowledge of online security.
  3. Easily Accessible resources on website and mobile app.
  4. Via customer service representatives.(they can tell about titbits after the phone call or chats gets over)
  5. Via email and social media channels
gregerodrigues commented 9 months ago

We can create a complete fraud education website for bank. By linking this website to the bank's existing platforms and channels, such as online banking platforms, mobile apps, email campaigns, social media channels, and in-branch, ATMs we can ensure widespread visibility and accessibility of the educational resources. we can monitor customer engagement and measure the effectiveness of our educational initiatives.