Place not loading up

[DoctorPurpleSwag]

When the studio opens up its fine but when i try to enter a place or even make a new baseplate the place window becomes completely white while the start page is fine. It doesn't crash just white screen on the game window.

I have windows 10, i5 core and a GTX 750 ti.

[LouieK22]

Duplicated issue, see #4

[zeux]

Would you mind:

1) Running prototype Studio build to trigger the issue 2) Going to C:\Users\username\AppData\Local\Roblox\logs 3) Uploading the latest file with _1.txt suffix here?

[TlPOU]

I have the same problem as him. But i've did what you've asked, or at least, I think. Here's how it looks like:

_0.14003 0fdc: CrashReporter Start 0.14103 1d28: WatcherThread Started 0.14603 0fdc: Initializing CrashEvent request, url: https://data.roblox.com/Error/Dmp.ashx?filename=C%3A%5CUsers%5Canna%5CAppData%5CLocal%5CRoblox%5Clogs%5Clog%5F00DC7%200%2C%20298%2C%201%2C%20136360%2ERobloxStudio%2Ecrashevent 0.14603 0fdc: Info: RobloxMainWindow::RobloxMainWindow - start 0.40805 0fdc: StudioABTests using browserTrackerId 9432088146 6.80536 0fdc: setAssetFolder C:/Users/anna/AppData/Local/Roblox/Versions/version-64ead513c100423c/content 16.37708 0fdc: Info: RobloxMainWindow::createAndShowIDEDocFromScript https://assetgame.roblox.com/game/edit.ashx?placeId=908690723&upload=908690723&universeId=378441191&testMode=false 16.94216 0fdc: Info: RobloxIDEDoc::open - start 20.18507 0fdc: Info: Locking DataModel 21.82727 0fdc: Info: Initializing Ogre 21.82727 0fdc: Info: Initializing View 21.88128 0fdc: Info: Initializing Explorer 21.91829 0fdc: Info: Loading File : 22.20432 0fdc: Info: Loading Plugins 25.71427 0fdc: Error: Plugin_208879363.Stravant_GapFill:690: attempt to perform arithmetic on field '1' (a nil value) 25.71427 0fdc: Info: Stack Begin 25.71626 0fdc: Info: Script 'Plugin_208879363.Stravant_GapFill', Line 690 - local MakeModeGui 25.71727 0fdc: Info: Script 'Plugin_208879363.Stravant_GapFill', Line 823 25.71727 0fdc: Info: Stack End 25.74627 0fdc: Error: Plugin_165687726.GapFill:693: attempt to perform arithmetic on field '1' (a nil value) 25.74727 0fdc: Info: Stack Begin 25.74827 0fdc: Info: Script 'Plugin_165687726.GapFill', Line 693 - local MakeModeGui 25.74827 0fdc: Info: Script 'Plugin_165687726.GapFill', Line 826 25.74927 0fdc: Info: Stack End 25.75927 0fdc: Loaded Plugin: Triangle-Tool [Node Editor] by //INSPARE 27.02544 0fdc: Info: Open Success 27.03344 0fdc: Info: RobloxIDEDoc::open - end 31.98806 0fdc: D3D11 Adapter: Intel(R) G45/G43 Express Chipset 31.98806 0fdc: D3D11 Adapter: Vendor 8086 Device 2e22 VRAM 64 RAM 1631 32.84818 0fdc: Video memory size: 67108864 34.85443 0fdc: Loaded shaders from pack d3d10 34.85443 0fdc: Compiled 148 shaders in 2007 ms 34.87043 0fdc: Loaded 16 fonts in 8 ms 34.87343 0fdc: Info: RobloxViewStudio::RobloxViewStudio - start 34.87343 0fdc: Info: Marshaller 34.87443 0fdc: Info: BindToWorkspace 35.15448 0fdc: Info: RenderJobCyclic 35.22449 0fdc: Info: WrapMouseJob 35.22449 0fdc: Info: ConfigureStats 35.45950 0fdc: Info: RobloxView::RobloxView - end 35.47950 0fdc: Info: RobloxIDEDoc::activate - start 35.77504 0fdc: Info: RobloxMainWindow::RobloxMainWindow - end 35.77504 0fdc: Info:

Command line: C:\Users\anna\AppData\Local\Roblox\Versions\version-64ead513c100423c\RobloxStudioBeta.exe -browser -startEvent www.roblox.com/robloxQTStudioStartedEvent -url https://www.roblox.com/Login/Negotiate.ashx -ticket 12A66E48AAF8B1105CB6290F7DCE19F9649CD2F347D649C76DD38BEC962334274F5AC3A7E9C2F236F5356791D98C3B36E34485864880CDBB900498373167CCDE4A41D949362AF4DA13A55B6218926D0CA110211D54F4E7440DC2AEF86035B6DA8C7EDDADCB1568B7CFBE02D0587EAD03FB08F358 -script https://assetgame.roblox.com/game/edit.ashx?placeId=908690723&upload=908690723&universeId=378441191&testMode=false -readyEvent RBX--1843935299-34093-19756-16613417374181245113221 -avatar -browserTrackerId 9680068821

36.17408 03f0: Info: DataModel Loading https://assetgame.roblox.com/Asset/?id=908690723 310.70148 0fdc: Info: RobloxIDEDoc::saveAs - start 310.73248 0fdc: TlPOU's Place Number: 305 was auto-saved 310.73450 0fdc: Info: RobloxIDEDoc::saveAs - end 606.42993 0fdc: Info: Reloading rbxgameasset://Images/awg texture 608.53632 0fdc: Info: RobloxIDEDoc::saveAs - start 608.54730 0fdc: TlPOU's Place Number: 305 was auto-saved 608.54834 0fdc: Info: RobloxIDEDoc::saveAs - end 619.75323 1224: Content failed to parse for rbxassetid://919328179 because tag expected after Byte-Order-Mark 621.72949 1348: Content failed to parse for rbxassetid://919328179 because tag expected after Byte-Order-Mark 624.87543 0fdc: Info: RobloxScriptDoc::open - start 624.94843 0fdc: Info: RobloxScriptDoc::activate - start 630.79523 0fdc: Info: RobloxIDEDoc::activate - start 633.94958 0fdc: Info: RobloxIDEDoc::saveAs - start 633.97058 0fdc: TlPOU's Place Number: 305 was auto-saved 633.97357 0fdc: Info: RobloxIDEDoc::saveAs - end 651.35925 0fdc: Info: RobloxIDEDoc::saveAs - start 651.37030 0fdc: TlPOU's Place Number: 305 was auto-saved 651.37225 0fdc: Info: RobloxIDEDoc::saveAs - end 664.19043 0fdc: Info: RobloxMainWindow::closeEvent 665.82013 0fdc: Info: Successfully published - TlPOU's Place Number: 305 665.82813 0fdc: Info: RobloxIDEDoc::doClose - start 665.94214 0fdc: Info: RobloxIDEDoc::doClose - end 666.24719 0fdc: Info: RobloxMainWindow::~RobloxMainWindow_

[zeux]

Yeah, your GPU only supports DirectX 10, not DirectX 11 - the prototype currently requires DirectX 11.

[TlPOU]

Oh. Because like, I have DirectX 11. But is the prototype gonna be functional for DirectX 10 in the upcoming ROBLOX updates or?

[DoctorPurpleSwag]

Turns out i just had OpenGL graphics mode now that i switched to Direct3D11 it works fine.

[TlPOU]

How do i do that? Is it like, some stuff in ROBLOX Studio settings or

[zeux]

There were a few reasons that could cause this (such as changing the GraphicsMode...) - the new build which you can download from https://github.com/Roblox/future-is-bright/releases  should either work or clearly indicate that your system is currently incompatible.