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Roblox / future-is-bright

Prototyping future Roblox lighting technology
https://roblox.github.io/future-is-bright/
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Crash upon selecting ShadowMap lighting mode #2

Closed the-sink closed 7 years ago

the-sink commented 7 years ago

Specs: Processor - AMD FX-6300 Six-core Graphics card - Nvidia GTX 1050 Ti 8gb DDR4 RAM Windows 7 Ultimate

Studio crashes upon selecting the "ShadowMap" lighting mode. Selecting GPUCascaded works fine. Crashes on any map, no matter where you are, how many programs you have open, etc. I have a DX12-compatible card, 4GB VRAM, and Windows 7 which meets the criteria on the github page.

ghost commented 7 years ago

Is there anything you put in the game while have this map turned on?

the-sink commented 7 years ago

Hmm? I can edit the map fine. If you mean adding stuff to the place while having ShadowMap on, I simply cannot turn it on at all. It refuses to turn on, and crashes immediately, even on a simple baseplate. http://i.imgur.com/YsVDfBN.png

ghost commented 7 years ago

Akward, im not sure what is happening here. ShadowMap is the only one my comp can really handle I don't know why it refuses.

Kolinchkov commented 7 years ago

I am having the same issue as well. As aforementioned, the selection of "Shadowcast" causes ROBLOX to crash and with any creation I have selected thus far.

Specifications: Processor - AMD FX-8350 Eight-Core Processor Graphics Processing Unit - AMD R9 270x 4 Gigs Onboard RAM RAM - 16 Gigs DDR4 OS - Windows 7 Ultimate

the-sink commented 7 years ago

Could be AMD processors? I'd have to see more people with the same issue.

LouieK22 commented 7 years ago

@iiTouge What's your specs?

ghost commented 7 years ago

Windows 10, Intel Core i5 3210M 2.50GHz, 4 GB RAM, 64 bit processor.

LouieK22 commented 7 years ago

@iiTouge Does it crash or just lag a lot?

ghost commented 7 years ago

Its not me, but I do experience a little lag. Ive been trying to help people.

index4444 commented 7 years ago

I've got Windows 7 and the same issue happens to me.

Specifically: Windows 7 64-bit with Directx 11 AMD phenom II X4 B50 processor @ 3.2GHz 12GB RAM Nvidia Geforce GTX 750 TI 2GB VRAM

ghost commented 7 years ago

Wel they are going to ship their new performance upgrade soon with 2x the speed. As said at RDC.

LouieK22 commented 7 years ago

It seems to be a very strong correlation between AMD processors and this crash on shadow map.

the-sink commented 7 years ago

Possibly an issue with anyone using Windows 7 alongside an AMD processor? Those are the two most apparent similarities between all of us.

LouieK22 commented 7 years ago

Issue #13 confirms that AMD processors are not causing this. Or at least, Ryzen does not have the same issue, if someone has an older AMD CPU that works fine, please say something.

LouieK22 commented 7 years ago

Friend replicated issue, Windows 7, screenshot of specs https://cdn.discordapp.com/attachments/262031007962759170/338532276206043137/image.png This pretty much rules out any blame on AMD CPUs.

the-sink commented 7 years ago

Seems like it's a windows 7 issue then. Interesting.

zeux commented 7 years ago

Would you mind:

1) Running prototype Studio build to trigger the issue 2) Going to C:\Users\username\AppData\Local\Roblox\logs 3) Uploading the latest file with _1.txt suffix here?

Kolinchkov commented 7 years ago

0.51461 1828: setAssetFolder content 0.96860 1828: CrashReporter Start 0.96860 18a0: WatcherThread Started 0.97060 1828: Initializing CrashEvent request, url: https://data.roblox.com/Error/Dmp.ashx?filename=C%3A%5CUsers%5CTRISTAN%5CAppData%5CLocal%5CRoblox%5Clogs%5Clog%5FAF472%200%2C%20299%2C%201%2C%20137593%2EClient%2Ecrashevent 1.08663 1828: Error: Important !Loading shader files 1.12156 1828: Info: Initializing new game 1.12356 1828: account = UA-43420590-14, schedule = 500 1.19452 1828: D3D11 Adapter: AMD Radeon R9 200 Series 1.19452 1828: D3D11 Adapter: Vendor 1002 Device 6810 VRAM 3072 RAM 1023 1.22357 1828: Video memory size: 4272136192 1.24057 1828: Loaded shaders from pack d3d11 1.24057 1828: Compiled 137 shaders in 17 ms 1.26157 1828: Loaded 16 fonts in 5 ms 1.33757 09dc: PlaceLauncher URL : https://assetgame.roblox.com/game/PlaceLauncher.ashx?request=RequestGame&browserTrackerId=9783257674&placeId=858546149&isPartyLeader=false 1.58069 09dc: PlaceLauncher Response : {"jobId":"b5e0d98c-0732-40d0-ac20-50811eae32ec","status":2,"joinScriptUrl":"https://assetgame.roblox.com/Game/Join.ashx?ticketVersion=2&ticket=%7b%22UserId%22%3a7386586%2c%22UserName%22%3a%22Xurxes%22%2c%22CharacterFetchUrl%22%3a%22https%3a%2f%2fapi.roblox.com%2fv1.1%2favatar-fetch%2f%3fplaceId%3d858546149%26userId%3d7386586%22%2c%22GameId%22%3a%22b5e0d98c-0732-40d0-ac20-50811eae32ec%22%2c%22PlaceId%22%3a858546149%2c%22UniverseId%22%3a356040525%2c%22IsTeleport%22%3afalse%2c%22FollowUserId%22%3anull%2c%22TimeStamp%22%3a%227%2f23%2f2017+12%3a58%3a56+AM%22%2c%22CharacterAppearanceId%22%3a7386586%2c%22AlternateName%22%3anull%7d&signature=GMuVWseTzEJptpN499u4Mqa7wQEwZO7sJfXDG5Ae9l9z9hoCIZMW1My56FoS1R14%2bW4xpTkBHZVrGZ%2fyAWbUAdmtDkNt%2bLE3L3YsRr8Sf8G9UnhqapNVwnez%2bIdGqwUJh5c0aOrLKPc44Iqn4KDIWi7YFBQijzfI%2fARoJRlNgCs%3d&connectionInfo=bJ5ZzBIdZ%2b%2b3%2fXdp5nsddc6Y8mQN4LaU5pEq1jU3QhkNB42tCUf9yXW62hf3PllAwhYt9OgIcPftqjEUfJmXZmWlVFw%3d&browserTrackerId=9783257674","authenticat 1.90358 1a40: ! Joining game 'b5e0d98c-0732-40d0-ac20-50811eae32ec' place 858546149 at 23.105.47.154 1.94054 1a40: Connecting to 23.105.47.154:63511 2.12165 193c: Connection accepted from 23.105.47.154|63511 2.32273 0a70: Warning: ClassDescriptor failed to learn ThumbnailGenerator 44.20511 0c04: bounds isActive true 45.18808 0c04: bounds isActive false

If not this then: 0.56560 182c: setAssetFolder content 0.99567 182c: CrashReporter Start 0.99567 14d4: WatcherThread Started 0.99667 182c: Initializing CrashEvent request, url: https://data.roblox.com/Error/Dmp.ashx?filename=C%3A%5CUsers%5CTRISTAN%5CAppData%5CLocal%5CRoblox%5Clogs%5Clog%5FCCA06%200%2C%20299%2C%201%2C%20137593%2EClient%2Ecrashevent 1.11556 182c: Error: Important !Loading shader files 1.14955 182c: Info: Initializing new game 1.15055 182c: account = UA-43420590-14, schedule = 500 1.21956 182c: D3D11 Adapter: AMD Radeon R9 200 Series 1.22056 182c: D3D11 Adapter: Vendor 1002 Device 6810 VRAM 3072 RAM 1023 1.24857 182c: Video memory size: 4272136192 1.26557 182c: Loaded shaders from pack d3d11 1.26557 182c: Compiled 137 shaders in 16 ms 1.28557 182c: Loaded 16 fonts in 6 ms 1.36157 0318: PlaceLauncher URL : https://assetgame.roblox.com/game/PlaceLauncher.ashx?request=RequestGame&browserTrackerId=9783257674&placeId=34972152&isPartyLeader=false 1.60557 0318: PlaceLauncher Response : {"jobId":"JoinPlace=34972152;","status":0,"joinScriptUrl":null,"authenticationUrl":null,"authenticationTicket":null,"message":null} 2.66663 0318: PlaceLauncher Response : {"jobId":"JoinPlace=34972152;","status":0,"joinScriptUrl":null,"authenticationUrl":null,"authenticationTicket":null,"message":null} 4.02473 0318: PlaceLauncher Response : {"jobId":"JoinPlace=34972152;","status":0,"joinScriptUrl":null,"authenticationUrl":null,"authenticationTicket":null,"message":null} 5.77381 0318: PlaceLauncher Response : {"jobId":"12be2919-2752-4ca9-b3b6-7062afe1c220","status":2,"joinScriptUrl":"https://assetgame.roblox.com/Game/Join.ashx?ticketVersion=2&ticket=%7b%22UserId%22%3a7386586%2c%22UserName%22%3a%22Xurxes%22%2c%22CharacterFetchUrl%22%3a%22https%3a%2f%2fapi.roblox.com%2fv1.1%2favatar-fetch%2f%3fplaceId%3d34972152%26userId%3d7386586%22%2c%22GameId%22%3a%2212be2919-2752-4ca9-b3b6-7062afe1c220%22%2c%22PlaceId%22%3a34972152%2c%22UniverseId%22%3a10303841%2c%22IsTeleport%22%3afalse%2c%22FollowUserId%22%3anull%2c%22TimeStamp%22%3a%227%2f23%2f2017+12%3a52%3a05+AM%22%2c%22CharacterAppearanceId%22%3a7386586%2c%22AlternateName%22%3anull%7d&signature=G35lAFJl%2bLCy6gYBehRTWjhhlC0JtScXdt%2fgwEzMNEuibNB3U1mM0XnWTXFFkjEpykV%2f1BxOTD8GdWT8OOm2XP57%2bUSXCQ5Xovx%2f3cBllh%2fyRlKxNd7HIgyTW61PQFsCnO8W1gsYcM%2bW7ziKC8SH9aNkTZagBiSCn21%2bqVo4dQA%3d&connectionInfo=ZNNKxl2xraFhXZtjuLz9i%2bwCw%2fqdkosSTPwq9Ci5ufEt1lgO0hSl23eLNdnZQhudZiE2OQ6SMIEWFrFvLyT6oVg4Tw0%3d&browserTrackerId=9783257674","authentica 6.13386 0a70: ! Joining game '12be2919-2752-4ca9-b3b6-7062afe1c220' place 34972152 at 172.98.69.72 6.16687 0a70: Connecting to 172.98.69.72:57282 6.29979 0a70: Connection accepted from 172.98.69.72|57282 6.53483 11d0: Warning: ClassDescriptor failed to learn ThumbnailGenerator 6.61774 0a70: Assets loaded 110.10541 182c: Error: CmdBar is not a valid member of Frame 110.10541 182c: Info: Stack Begin 110.10541 182c: Info: Script 'ReplicatedFirst.  ', Line 120 110.10541 182c: Info: Stack End 110.10641 182c: Error: CmdBar is not a valid member of Frame 110.10641 182c: Info: Stack Begin 110.10641 182c: Info: Script 'ReplicatedFirst.  ', Line 120 110.10641 182c: Info: Stack End 110.10641 182c: Error: CmdBar is not a valid member of Frame 110.10641 182c: Info: Stack Begin 110.10641 182c: Info: Script 'ReplicatedFirst.  ', Line 120 110.10641 182c: Info: Stack End

zeux commented 7 years ago

Turns out we actually have crash reporting working on this build and we have a solid number of crashes. I'll look into this on Monday, thanks!

od149 commented 7 years ago

This only seems to be happening on windows 7, i have windows 10 on another hard drive on my pc and it works fine when turning shadow map on, but on windows 7 it instantly crashes.

cvchisholm commented 7 years ago

So as of today i actually got it to work under windows 7. Using Vulkan instead of DirectX it can do ShadowMap rendering. And this aint a powerful card either, its a 1gb EVGA GT 710

Unrelated to the issue but to the comments, how on earth are some of you using DDR4 on Am3+ motherboards with FX series processors?

zeux commented 7 years ago

Windows 7 issue is fixed in v2: download it from https://github.com/Roblox/future-is-bright/releases

ThoughtSpinnr commented 7 years ago

Sweet! Arseny, you're a god, my man!