murtaza98
commented
3 years ago Hey @bmwas
error-forwarding-chat-same-department <- Ideally, this error should actually take only when we are using the handover endpoint(ref). By any chance are u using this?
If not, then could u provide some more info by following the below 2 steps, it will help me to debug the issue
- Goto app logs (Administration -> Apps -> Rasa -> Click 3 dots -> View Logs). Here expand some of the latest
executePostMessageSentHandlerand see if there is some unusual logs eg errors, warnings, etc - Currently u are using the app in synchronous mode. Do u mind trying the app in
Asynchronous / Callback Mode. More info about this mode is available in the docs here on github
Please let me know what u find, Thanks! :smile:
bmwas
Hello,
Thank you for this great library
I have integrated RASA as an app with one bot (bot1) serving as a live agent. Now, when I send a trigger (e.g. Hello) through an external service (i.e SMS) the RASA bot or live agent is able to respond once but the ensuing responses break (i.e. not submitted to twilio for sms delivery). Through an omnichannel manager account, I can see that the bot is responding correctly but for some reason the last response is not sent out to twilio for sms delivery. I have cross checked whether the bot is responding properly via a shell and everything seems to be okay from the RASA side. My observation is that if the last response is not sent out to twilio then rocketchat eventually crashes (Please see below).
I am particularly curios on this message printed below "The selected department and the current room department are the same [error-forwarding-chat-same-department] " and I was wondering whether this information might be useful. FYI - I have also tried this bot with a department where it's the only live agent to make sure this is issue is not occurring due to a routing error.
Any insights on this would be much appreciated. Thank you!
I20201231-03:15:31.613(-5)? The App 646b8e7d-f1e1-419e-9478-10d0f5bc74d9 is requesting from the outter webs: { I20201231-03:15:31.613(-5)? appId: '646b8e7d-f1e1-419e-9478-10d0f5bc74d9', I20201231-03:15:31.614(-5)? method: 'post', I20201231-03:15:31.614(-5)? url: 'http://localhost:5001/webhooks/rest/webhook', I20201231-03:15:31.614(-5)? request: { I20201231-03:15:31.614(-5)? headers: { 'Content-Type': 'application/json' }, I20201231-03:15:31.614(-5)? data: { sender: 'aAyCH2kSKuiiuk7ky', message: 'hello' }, I20201231-03:15:31.614(-5)? params: {}, I20201231-03:15:31.614(-5)? content: '{"sender":"aAyCH2kSKuiiuk7ky","message":"hello"}', I20201231-03:15:31.614(-5)? npmRequestOptions: {} I20201231-03:15:31.614(-5)? } I20201231-03:15:31.614(-5)? } I20201231-03:15:31.976(-5)? The App 646b8e7d-f1e1-419e-9478-10d0f5bc74d9 is getting the username: "bot1" I20201231-03:15:31.978(-5)? The App 646b8e7d-f1e1-419e-9478-10d0f5bc74d9 is getting the roomById: "aAyCH2kSKuiiuk7ky" I20201231-03:15:31.983(-5)? The App 646b8e7d-f1e1-419e-9478-10d0f5bc74d9 is creating a new message. I20201231-03:15:45.668(-5)? The App 646b8e7d-f1e1-419e-9478-10d0f5bc74d9 is requesting from the outter webs: { I20201231-03:15:45.669(-5)? appId: '646b8e7d-f1e1-419e-9478-10d0f5bc74d9', I20201231-03:15:45.669(-5)? method: 'post', I20201231-03:15:45.669(-5)? url: 'http://localhost:5001/webhooks/rest/webhook', I20201231-03:15:45.669(-5)? request: { I20201231-03:15:45.669(-5)? headers: { 'Content-Type': 'application/json' }, I20201231-03:15:45.669(-5)? data: { sender: 'aAyCH2kSKuiiuk7ky', message: 'i am not well' }, I20201231-03:15:45.669(-5)? params: {}, I20201231-03:15:45.670(-5)? content: '{"sender":"aAyCH2kSKuiiuk7ky","message":"i am not well"}', I20201231-03:15:45.670(-5)? npmRequestOptions: {} I20201231-03:15:45.670(-5)? } I20201231-03:15:45.670(-5)? } I20201231-03:15:46.701(-5)? The App 646b8e7d-f1e1-419e-9478-10d0f5bc74d9 is getting the username: "bot1" I20201231-03:15:46.704(-5)? The App 646b8e7d-f1e1-419e-9478-10d0f5bc74d9 is getting the roomById: "aAyCH2kSKuiiuk7ky" I20201231-03:15:46.714(-5)? The App 646b8e7d-f1e1-419e-9478-10d0f5bc74d9 is creating a new message. W20201231-03:25:52.063(-5)? (STDERR) === UnHandledPromiseRejection === W20201231-03:25:52.064(-5)? (STDERR) errorClass [Error]: The selected department and the current room department are the same [error-forwarding-chat-same-department] W20201231-03:25:52.064(-5)? (STDERR) at app/livechat/server/lib/Helper.js:287:9 W20201231-03:25:52.064(-5)? (STDERR) at /home/Benson/.meteor/packages/promise/.0.11.2.1b943fq.17dl++os+web.browser+web.browser.legacy+web.cordova/npm/node_modules/meteor-promise/fiber_pool.js:43:40 { W20201231-03:25:52.064(-5)? (STDERR) isClientSafe: true, W20201231-03:25:52.064(-5)? (STDERR) error: 'error-forwarding-chat-same-department', W20201231-03:25:52.064(-5)? (STDERR) reason: 'The selected department and the current room department are the same', W20201231-03:25:52.065(-5)? (STDERR) details: { function: 'forwardRoomToDepartment' }, W20201231-03:25:52.065(-5)? (STDERR) errorType: 'Meteor.Error' W20201231-03:25:52.065(-5)? (STDERR) } W20201231-03:25:52.065(-5)? (STDERR) --------------------------------- W20201231-03:25:52.065(-5)? (STDERR) Errors like this can cause oplog processing errors. W20201231-03:25:52.066(-5)? (STDERR) Setting EXIT_UNHANDLEDPROMISEREJECTION will cause the process to exit allowing your service to automatically restart the process W20201231-03:25:52.066(-5)? (STDERR) Future node.js versions will automatically exit the process W20201231-03:25:52.066(-5)? (STDERR) ================================= => Exited with code: 1 => Your application is crashing. Waiting for file change.