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RocketChat / Apps.Rasa

Integration between Rocket.Chat and the RASA Chatbot platform
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Compatibility with Rocket.Chat 3.11.0 is broken #19

Closed cuonghuunguyen closed 3 years ago

cuonghuunguyen commented 3 years ago

In RC 3.11.0 you guys added a "feature" that the conversation will not be auto-assigned to an offline or unavailable bot agent. Therefore the Rasa App is currently broken with 3.11.0 because the bot agent user will always be offline.

Please tell me how could I deal with this problem. Thank you very much

murtaza98 commented 3 years ago

U can set the user status to online via this rest endpoint. Note once u set the user status to online, it will remain the same until

  1. U either log in to the bot account manually by signing in with it's username or password, or
  2. U change the status via this same rest endpoint
cuonghuunguyen commented 3 years ago

Thank you for the solution. It seems to be the only workaround for us right now.