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RocketChat / Apps.Rasa

Integration between Rocket.Chat and the RASA Chatbot platform
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[New Feature] Add Asynchronous handover support #2

Closed murtaza98 closed 3 years ago

murtaza98 commented 4 years ago

Async handover support means - When a visitor asks the bot that they want to speak with an online agent, then RASA will detect this intent and trigger a Webhook event. The apps responsibility will be to catch this event and transfer the control from Bot to an online agent