Settings not working

[guimvmatos]

Hi, I have a simple bot working on localhost. When I tried to connect this bot on rocket.chat omnichannel (live agent), it didn't work. I don't understand why.

What did I do: 1 - in omnichannel>routing: checked "assign new conversations to bot agent". BTW, the routing method actually is "Auto selecttion", is that correct?

2 - after installing rasa.apps, I configure it this way:

• bot username: bot (I created a user with this username and with bot and live-agent roles)
• rasa server url: a ngrok url to my localhost working bot.
• Default Handover Department Name: Suporte Técnico (this department is already working with live-agent without bot)
• check "Enable callbacks"

3 - In credential.yml, I added the lines: rest: url: "https://myhiddenapplicaton/api/apps/public/646b8e7d-f1e1-419e-9478-10d0f5bc74d9/incoming"

callback: url: "https://myhiddenapplication/api/apps/public/646b8e7d-f1e1-419e-9478-10d0f5bc74d9/callback"

4 - after all, in my localhost cmd I run:

• ngrok http 5005
• rasa run --cors "*" --debug

But, when I try to talk to this bot, it seems like nothing happening and it works as before all these settings. What am I missing?

@murtaza98

[guimvmatos]

Hi,

It's a friendly reminder

[murtaza98]

Hey @guimvmatos Sorry for the delayed response

The steps you've followed looks good. Could you please elaborate on this

But, when I try to talk to this bot, it seems like nothing happening and it works as before all these settings.

Basically I'm looking for how you are trying to interact with the bot?

Ideally you should launch a livechat widget and there select the department(if you have any department) within which the bot is present and then chat with the bot

[guimvmatos]

Hey @murtaza98 ,

Don't worry about the delay, you helped me a lot. I wasn't on the same department as my bot.

Now, I as trying to get the sessionId, to perform a handover, but I'll open other issue for this.