Currently offline form display doesn't work if the bot is opt for "Assign new conversations to bot agent" is true. Without this option been true , bot doesn't answer.
What would be the easy way to show offline display when someone looking for handover to agent outside business hours?
Hi folks,
Currently offline form display doesn't work if the bot is opt for "Assign new conversations to bot agent" is true. Without this option been true , bot doesn't answer.
What would be the easy way to show offline display when someone looking for handover to agent outside business hours?
Thanks in advance.