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RocketChat / Rocket.Chat.Android

Legacy mobile Rocket.Chat client in Kotlin for Android
https://rocket.chat
MIT License
869 stars 555 forks source link

[BUG] Sorry, an error has occurred, please try again - 1.0.2 #2308

Closed ugzv closed 5 years ago

ugzv commented 5 years ago

Describe the bug

Before upgrading the server version to the latest 1.0.2 I was able to see channels and chat was working normally. Now every time I open the app I get the following error: Sorry, an error has occurred, please try again.

I tried another Android phone and got the same error. I also tried the experimental app, and there everything was blank.

To Reproduce

A1. Open Rocket.Chat app A2. I got error

B1. Open Rocket.Chat Experimental B2. I see blank content

Screenshots

Rocket.Cha Rocket.Chat Experimental

Devices and Versions

Your Rocket.Chat.Android version: 3.3.1 Your Rocket.Chat Server version: 1.0.2

Google Pixel 3XL (Android Q) and Huawei P20pro (Android 9)

Additional context

I tried uninstalling apps and deleting app content without success. I also tried signing up with another newly created account and it didn't work.

hkbnman commented 5 years ago

Very good to know the solution of the problem, but will it fix the "The required "roomId" or "roomname" param provided does not match any channel [error-room-not-found]" issue?

antgel commented 5 years ago

@filipedelimabrito In response to @Exordian 's comment, can we get a hotfix? The application is broken for many people in production.

philipbrito commented 5 years ago

@antgel We are doing our best to fix this issue. Sorry for that.

philipbrito commented 5 years ago

For those having this problem (and for those already able to see the chat list) could you guys try this apk ?

We are going to release a new app version on Play Store, but it'd be great if you all can confirm us that it is working as expected now.

hfeky commented 5 years ago

@filipedelimabrito I confirm it is working very well for me, and all chat rooms are visible now. All emoji reactions are working as well, so issue #2288 can also get closed if it is working for all others. :tada:

peterkogit commented 5 years ago

@filipedelimabrito Chats with new apk work. Let's hope that the problem will be solved.

tomkeiev commented 5 years ago

@filipedelimabrito 3.4.2 works for me (Samsung S8 Android 9.0) thanks for the fix and giving the apk

antgel commented 5 years ago

@filipedelimabrito Thanks for dealing with the issue. Has the .apk been submitted to the Play Store for approval?

philipbrito commented 5 years ago

Closed by https://github.com/RocketChat/Rocket.Chat.Android/pull/2352

philipbrito commented 5 years ago

@antgel Yes.

magnetic5355 commented 5 years ago

This issue has occurred for the first time for me after the update to 3.5.

Running 1.1.3 via Snap

Reset app, uninstalled reinstalled, restarted server.

I have a blank chat list, can search but not message.

Receive "sorry an unknown error has occurred"

philipbrito commented 5 years ago

@caesarcxiv Still happening to you? 🤔

magnetic5355 commented 5 years ago

Yes

1c4nw1n commented 5 years ago

same error on APK v 3.5.0

1c4nw1n commented 5 years ago

also noticed errors like this in nginx log (using as reverse proxy) GET /api/v1/rooms.get HTTP/1.1 400

magnetic5355 commented 5 years ago

Issue resolved itself for a couple days and is now back.

Snap updated to 1.2.3 in the meantime.