RocketChat / Rocket.Chat.Cordova

Rocket.Chat Cross-Platform Mobile Application via Cordova (DEPRECATED)
MIT License
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Updating files screen stuck after server upgrade. #213

Open phalcon30964 opened 6 years ago

phalcon30964 commented 6 years ago

We have tested in the test environment that after upgrading server from 0.59.6 to 0.60.3, cordova application gets stuck when application requests upgrading files. The message in the screen is "upgrading files...". We have waited for an hour in a high-speed network but the application didn't do anything.

Steps to replicate:

  1. Install serveer 0.59.6.
  2. Create and login a user with android and iphone cordova app.
  3. Upgrade server from 0.59.6 to 0.60.3.
  4. Try to loggin to server with android and iphone cordova app.
  5. The application will ask for upgrading files, accept.
  6. The app will get stuck.
teamsoo commented 6 years ago

@phalcon30964 since you're running in test env. Is there any error message when the app got stuck?

phalcon30964 commented 6 years ago

Thank you so much for your response @teamsoo. No, there's no error message. The app just gets stuck and doesn't log in. This happens everytime the user opens the application. This prevents us from upgrading to 0.60.3 in prod env as users won't be able to use the chat from their phones. whatsapp image 2018-01-09 at 6 47 37 am 1

teamsoo commented 6 years ago

@phalcon30964 Is there any error in chrome://inspect/#devices in Google Chrome browser?