With the addition of omnichannel in the mobile app (which is awesome btw), can you please implement the toggle to allow the agent to enable/disable the acceptance of new chats?
Also are there plans to implement the queue viewing feature within the mobile app, if new chats are not auto assigned?
With the addition of omnichannel in the mobile app (which is awesome btw), can you please implement the toggle to allow the agent to enable/disable the acceptance of new chats?
Also are there plans to implement the queue viewing feature within the mobile app, if new chats are not auto assigned?