[App White-Label] Notification doesn't work on iOS

[guilhermecfviana]

Description:

I configured it using the APNs certificate both in Firebase and in the rocket.chat server administrator panel and I do not receive notifications on iOS. Note: On Android it is already working normally.

Environment Information:

• Rocket.Chat App Version: 4.43.0.1
• Device Name: Iphone 15 Pro Max
• OS Version: iOS 17.2

Steps to reproduce:

1. I accessed the rocket.chat server and configured the APNs for the push notification certificates

2. At developer.apple.com I configured APN certificates

3. In firebase I configured APN certificates

4. In xcode I added the GoogleService-info.plist file

5. I built the IPA and submitted it to the TestFlight application

Expected behavior:

Receive push notifications on iPhone successfully!

Actual behavior:

I'm not receiving push notifications on my iPhone.

[dnlsilva]

After changing the keys, did you restart the server? This is probably something related to the keys, on iOS it's quite annoying.

[guilhermecfviana]

Hello @GleidsonDaniel ! After changing the keys, did you restart the server?

• Yes.

In this test I am using the app on an iPhone in TestFlight, push notifications should work like this normally, right?

[dnlsilva]

It should work. @diegolmello deals more with this iOS certificate problem, he has already helped some people, he is the right person to help you. Did you follow this white label doc step by step? https://developer.rocket.chat/open-source-projects/mobile-app/mobile-app-white-labelling/ios-app-white-labelling https://developer.rocket.chat/open-source-projects/mobile-app/configuring-push-notifications

[guilhermecfviana]

Yes, I follow these @diegolmello tutorials, but I'm not receiving push notifications in the iOS app.

In the Android app, push notifications work normally.

[diegolmello]

Hey @guilhermecfviana. iOS push notifications can be hard to setup sometimes. A couple of things:

• You don't have to setup APNS on Firebase. Rocket.Chat sends push notifications directly to APNS, not Firebase -> APNS.
  • This will also impact Google json on Xcode. That's only for analytics. Forget about it for push.
• Read the push code on backend to understand it and add log it. APNS might be rejecting your requests.
• Use this tool to understand if the app is correctly setup https://github.com/onmyway133/PushNotifications

[guilhermecfviana]

Hi @diegolmello , With your information I was able to make push notifications work on iOS. Thank you very much!

[muhammadfahimraza]

Hi @guilhermecfviana , Can you let me know any specific step you done to overcome this issue? I am also facing same issue while sending push notification to my iOS device and I am confused which key point I am missing. Thanks