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RocketChat / Rocket.Chat

The communications platform that puts data protection first.
https://rocket.chat/
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Please use .com domains for your cloud product for improved reliability #12367

Closed sandys closed 5 years ago

sandys commented 5 years ago

Hi, We are having frequent resolution issues for the .chat domain from the smaller cities in India. This is especially more pronounced on mobile phones.

We have seen these issues happen with other non .com/org/net domains. A post-mortem of a similar issue is here https://hackernoon.com/stop-using-io-domain-names-for-production-traffic-b6aa17eeac20

I understand that the .chat domain may be something you are branding for . I'm only requesting you to have this available for the hosted SaaS product (cloud). This includes both web domain as well all internal API endpoints.

Also, we are concerned that you may be subject to DNS hijacking like it happened to Zoho.com recently. You can only purchase registry lock (NOT registrar lock) for the .com/org/net domains from Safenames or whatever. That is something we would request you to consider as a reliability thing. Only costs about 300$ per year.

localguru commented 5 years ago

The .chat TLD is a TLD like any other. If there are problems with the DNS resolution, the first point of contact in my opinion would be the provider used.

sandys commented 5 years ago

Thanks for your reply. As I said, this is merely a request - as RocketChat management, it is your choice entirely.

I do want to mention that in case you don't know, different TLD domain resolution happens differently. The problems with .io can be traced to the top level dns servers which are not operated by the same entity that runs .com/.org/.net .

Rocketchat.com is also owned by you guys, and is a suitable replacement for your cloud endpoint. You can still use the .chat domain for your brand.

On Sun, 21 Oct, 2018, 03:17 Marcus Schopen, notifications@github.com wrote:

The .chat TLD is a TLD like any other. If there are problems with the DNS resolution, the first point of contact in my opinion would be the provider used.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/RocketChat/Rocket.Chat/issues/12367#issuecomment-431620509, or mute the thread https://github.com/notifications/unsubscribe-auth/AAEsU4UqaG946clMXfI0sDRm5tczusY-ks5um5oJgaJpZM4Xv8lS .

reetp commented 5 years ago

This is really an infrastructure issue and not directly related to the server software.

I am sure the devs have noted this. Please follow up with a thread in the forums.

reetp commented 5 years ago

@rocket-cat close