'Error Changing Password' on password reset screen

edzillion commented 5 years ago

Description:

Latest docker rocketchat container (I am locked out and can't find the version number, still have SSH access)

Trying to set a new password during the forgotten-password flow will produce the error message: 'Error Changing Password'

Steps to reproduce:

Click forgotten password link, enter email address
Check email inbox, click on link in password reset email
Redirect to prompt: 'Please enter your new password below"
Any text entered in the password field and submitted will produce the error modal saying 'Error Changing Password'

This issue was previously described here: https://github.com/RocketChat/Rocket.Chat.iOS/issues/1891

Expected behavior:

Be able to reset my password and login

Actual behavior:

Video showing the bug: https://www.dropbox.com/s/z4swhrf7rlh4pf2/Video%2006-07-2018%2C%207%2046%2025%20AM.mp4?dl=0

Server Setup Information:

Version of Rocket.Chat Server: (latest docker version, not sure)
Operating System: Ubuntu 16.04.4 LTS
Deployment Method: docker via AWS ECS
Number of Running Instances: 2
DB Replicaset Oplog: ?
NodeJS Version: v6.14.1
MongoDB Version: v3.4.6

Additional context

I just noticed the rocketchat welcome email in my inbox and I was able to log in, so it seems that the password was indeed reset but still displayed this error message, so this could be more of a UX thing.

Relevant logs:

Console shows this error:

Object { 
  stack: "r@https://chat.joincircles.net/a94c62f4d33a956efafd9ee2fe8e37a898d7f808.js?meteor_js_resource=true:1:4116\n_livedata_result@https://chat.joincircles.net/a94c62f4d33a956efafd9ee2fe8e37a898d7f808.js?meteor_js_resource=true:61:17834\nonMessage

  @https://chat.joincircles.net/a94c62f4d33a956efafd9ee2fe8e37a898d7f808.js?meteor_js_resource=true:61:20170\n_launchConnection/this.socket.onmessage/<

  @https://chat.joincircles.net/a94c62f4d33a956efafd9ee2fe8e37a898d7f808.js?meteor_js_resource=true:59:2772\nforEachCallback@https://chat.joincircles.net/a94c62f4d33a956efafd9ee2fe8e37a898d7f808.js?meteor_js_resource=true:59:3967\n_launchConnection/this.socket.onmessage

  @https://chat.joincircles.net/a94c62f4d33a956efafd9ee2fe8e37a898d7f808.js?meteor_js_resource=true:59:2737\nsockjs-0.3.4.js/u</r.prototype.dispatchEvent

  @https://chat.joincircles.net/a94c62f4d33a956efafd9ee2fe8e37a898d7f808.js?meteor_js_resource=true:59:6461\nsockjs-0.3.4.js/u</k.prototype._dispatchMessage

  @https://chat.joincircles.net/a94c62f4d33a956efafd9ee2fe8e37a898d7f808.js?meteor_js_resource=true:59:20106\nsockjs-0.3.4.js/u</k.prototype._didMessage

  @https://chat.joincircles.net/a94c62f4d33a956efafd9ee2fe8e37a898d7f808.js?meteor_js_resource=true:59:21006\nsockjs-0.3.4.js/u</k.websocket/o.ws.onmessage

  @https://chat.joincircles.net/a94c62f4d33a956efafd9ee2fe8e37a898d7f808.js?meteor_js_resource=true:59:23155\n", 
  isClientSafe: true, 
  error: 403, 
  reason: "Token expired", 
  details: undefined, message: "Token expired [403]", errorType: "Meteor.Error" 
}

arun369 commented 2 years ago

Anything on this so far, seems like this issue is still there as of 31st Aug 2022.

salmoooon commented 1 year ago

Can confirm this is still an issue on snap installed version 5.4.0.

RocketChat / Rocket.Chat