Randomly logout issue on latest

[dusatvoj]

Description:

A lot of users are randomlu logged out from RC server in WebUI or desktop app

Steps to reproduce:

1. Login into RC server from WebUI or desktop app
2. Start chatting

Expected behavior:

Chatting without any error

Actual behavior:

Random logout from RC

Server Setup Information:

• Version of Rocket.Chat Server: 2.3.2
• Operating System: Linux
• Deployment Method: tar
• Number of Running Instances: 1
• DB Replicaset Oplog: yes
• NodeJS Version: v8.15.1
• MongoDB Version: 6.9.0

Client Setup Information

• Desktop App or Browser Version: Both with many versions especially mine desktop app v2.17.1-1 and firefox v71.0-1
• Operating System: Linux, windows

Relevant logs:

Firefox:

NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIInterfaceRequestor.getInterface] network-response-listener.js:84

Server: N/A

[dusatvoj]

Update

Same Issue on: server v2.3.0, 2.3.2 and 2.4.0 wth recommended node and npm versions

Firefox logs on v2.4.0:

Error: WebExtension context not found! 2 ExtensionParent.jsm:1229:13
NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIInterfaceRequestor.getInterface] network-response-listener.js:84

Related to:

15904

14997

It's critical issue when people should be online but they don't know, they were logged out in opened window even with Accounts_forgetUserSessionOnWindowClose = false

[bbrauns]

The described behavior is still present. Many of our users reported that they get logged out randomly. The mobile app is especially user unfriendly because every time I have to retype the server address and my login data...

[juniorUniv]

Same behavior of iOS APP:

• ver. 4.4.0.282
• ver. 4.7.1.301 (last available update)

Server Environment:

• 4 server sessions of Rocket Chat
• one of them is running at single URL with server ver. 3.3.0
• 3 of them are running at 3 diff. servers uses same domain, but diff subdomains (Reverse proxy behind) with server ver. 3.3.2 (all of them as copy of same image)
• all of them as containers in two Synology NASes

Symptoms: App accidentally logout user by server - follow the notification from iOS App. Then you need to Log-in back.

When:

• only when user switch diff. server session
• by evaluation, it doesn't matter what server session
• there isn't unique behavior if I will switch from this server - to this server (it's accidental)

Additional Issues description described logout above ... then:

• iOS app can't show possible (used) server Workspaces defined in past (selection of them is missing - an idea for next feature)
• Then you need to type URL of first of them to Log-in (user needs to remember all the URLs, problem when you have more than 1)
• When you perform successful Log-in, you are Logged-in to all previous defined sessions (servers). Automatically.
• then the App keeps all the defined server sessions (URL, Usr/psw). And all the session are available without Login + 2FA.
• notification from all the "active" sessions works during the mentioned accidental Logout. But you can't open the session from the notification, because you need first log-in to the lost session.

Conclusion:

• described accidental Log out is just for the server session "switched from"
• all the rest server sessions are available in background - but unavailable
• user can't use the iOS App, till he will perform the log in to lost server session.
• no same behavior in Win10/8.1 desktop App. There is 100% successful switching of the server sessions. Then there must be a bug in iOS App.

[martinszy]

I had two users reporting this issue today on version 3.3.0. One of the users was on the snap package, the other directly via browser.

Please fix.

[dusatvoj]

Now I have one user reporting random logout on android app with RC v2.4.10. But I think it`s app cache issue because cache clear helps in many cases

[florian-bellencontre]

Same problem with manual installation on desktop environment, iOS mobile. Rocketchat: 3.4.2 n version: 6.6.0 node version: v12.18.2 mongodb version: 3.6.16

[gelpiu-developers]

Is there any news on this issue? My agents are experiencing exactly what here is described.

[bhushankumar-developer]

Facing same problem in MAC OS 11.5.2 , RocketChat Version 3.0.3.