Visitor Information triggered in omnichannel - Githubissues

RocketChat / Rocket.Chat

The communications platform that puts data protection first.

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Visitor Information triggered in omnichannel #17255

Closed jstemplewski closed 4 years ago

jstemplewski commented 4 years ago

Description:

Every message from livechat/omnichannel triggers visitor information window.

Steps to reproduce:

Send message from livechat widget
Close visitor information window
Send response or get another message

Expected behavior:

Closed window shouldn't appear after subsequent messages.

Actual behavior:

Visitor information window shows after every message.

Server Setup Information:

Version of Rocket.Chat Server: 3.1.0
Operating System: Ubuntu Linux 18.04
Deployment Method: docker
Number of Running Instances: 1
DB Replicaset Oplog: Enabled
NodeJS Version: v12.16.1
MongoDB Version: 4.0.14

Client Setup Information

Desktop App or Browser Version: Desktop App 2.17.9
Operating System: Windows 10

Additional context

Relevant logs:

renatobecker commented 4 years ago

@jstemplewski It would be nice if you share a video recording describing this case. I just can't reproduce it, thanks.

jstemplewski commented 4 years ago

Video attached.

visitorinfo

renatobecker commented 4 years ago

Closes by https://github.com/RocketChat/Rocket.Chat/pull/17348.