jersonjunior
commented
4 years ago After the inclusion of Custom Fields, country, city and state in the Omnichannel part, the parameters started to be forwarded to Custom Fields:
Closed jersonjunior closed 4 years ago
jersonjunior
commented
4 years ago After the inclusion of Custom Fields, country, city and state in the Omnichannel part, the parameters started to be forwarded to Custom Fields:
I created a chatbot with Rasa and whenever I need to forward the integration of SMS with Twilio parameters to a consumption agent.
I need to send in addition to the phone and message the CRM protocol number, it would be possible to send a new field in the SMS - Twilio request CrmID and fill a custom fields in the visitor's Omnichannel room.
Twilio payload:
{ "CrmID": "202020", "From": "5551123456789", "To": "5551987654321", "Body": "SMS message", "ToCountry": "Brazil", "ToState": "RS", "ToCity": "Porto Alegre", "ToZip": "", "FromCountry": "Brazil", "FromState": "RS", "FromCity": "Porto Alegre", "FromZip": "" }