Open btittelbach opened 3 years ago
btittelbach
commented
3 years ago "settings" -> "omnichannel" -> "Sessions" -> "How to Handle Open Sessions When Agent Goes Offline" is set to "Close"
Basically the problem seems to be, that livechat is not updated properly with online/offline information from the server, as setting the last agent online/offline (and waiting an appropriate amount of time), does not affect open wegpages at all.
btittelbach
commented
3 years ago This issue is still present in Rocket.Chat Server 3.12
ricardojlrufino
commented
3 years ago A have same error.
Using: 3.10.4
This has happened to some users ...
ricardojlrufino
commented
3 years ago Similar error: https://github.com/RocketChat/Rocket.Chat/issues/19062
brendoncarvalho
commented
3 years ago Has anyone managed to get around the problem?
salahtobok
commented
3 years ago @btittelbach @ricardojlrufino @brendoncarvalho Try this : in Admin -> Omnichannel -> Routing : set 'Accept with No Online Agents'
aliseas24
commented
1 year ago Has anyone found a solution for this?
@salahtobok I have it active as you indicate and it doesn't work.
Description:
When the last livechat/omnichannel agent goes offline, the users with still open browser windows are not notified.
Instead they are led to believe that someone is still available to talk to them.
Once they chat with the supposedly available agent, anything they type results into an frustrating error message:
Error starting a new conversation: no-agent-onlineThey are not told about any recourse. E.g. that they might have to reload their browser window to see the offline form.
Steps to reproduce:
Expected behavior:
Instead of an error, an apology and the offline-form should appear.
Actual behavior:
Frustrated user is being shown an error
Error starting a new conversation: no-agent-onlineand does not know what to do.Server Setup Information:
Client Setup Information
Related
This might be related to bug #19062, but these might also be two different bugs.