Omnichannel - Livechat - Agent name and email only appear after a page reload

[rcaldeiradev]

Description:

When a user starts a conversation from the Rocket.Chat Livechat widget, the agent information (name and email address) is not shown. After reloading the page or opening the same page in another tab/window, the agent information is displayed correctly.

Steps to reproduce:

1. Go to the page where you have set the Livechat widget on.
2. Click the chat icon
3. Type a message and send it to start a conversation.
4. You will see the chat title in the header and no agent information.
5. Then, refresh the page or open the same page in a new tab/window.
6. You will see the agent information in the header.

Expected behavior:

The widget should display the agent information immediately after a conversation starts.

Actual behavior:

Server Setup Information:

• Version of Rocket.Chat Server: 3.12.1
• Operating System: Debian GNU/Linux 9 (stretch)
• Deployment Method: PM2
• Number of Running Instances: 1
• NodeJS Version: 12.18.3
• MongoDB Version: 3.6.19

Client Setup Information

• Desktop App or Browser Version: Chrome 88.0.4324.182 (64-bit), Firefox 86.0 (64-bit), Chrome 89.0.4389.90 (Android)
• Operating System: Ubuntu 20.04.2 LTS, Android 11

Additional context

Before page refresh screenshot: https://i.ibb.co/9wkQrxn/before-page-reload.jpg After page refresh screenshot: https://i.ibb.co/bmTPqxF/after-page-reload.jpg

Relevant logs:

The only log in console: index.js:1 ui-kit version: 0.14.1

No error or app logs.

[micksharma]

I am working on this.

[dt123]

Any ETA on a fix here?

[rcaldeiradev]

Hey. Anyone else having this issue? Please, leave a thumbs up in the issue if so.