Unable to login with LDAP: User not found or incorrect password

[niiiixd]

Description:

Updading LDAP users and after that users not able to log in : the error popup "User not found or incorrect password" is displayed. Local users are still able to log in.

Steps to reproduce:

1. Go to login screen
2. Enter LDAP username and password
3. Click [Login] button

Expected behavior:

Actual behavior:

User should be logged in

Server Setup Information:

• Version of Rocket.Chat Server: 3.13.2
• Operating System: Ubuntu 20.04.2 LTS
• Deployment Method: Manual Installation https://docs.rocket.chat/installation/manual-installation/ubuntu
• Number of Running Instances: 4
• DB Replicaset Oplog: Enabled
• NodeJS Version: v12.22.1
• MongoDB Version: 4.0.23 / mmapv1 (oplog Enabled)

Client Setup Information

• Desktop App or Browser Version: Firefox 87.0 (64-bit), Chrome Version 90.0.4430.72 (Official Build) (64-bit), Android app Version 4.16.1
• Operating System: Fedora 33, Windows 10, Android 10

Additional context

Relevant logs:

the error popup "User not found or incorrect password" is displayed.

[johncrisp]

Hi.

Is this a new install or updated?

[niiiixd]

It's Updated

[jaykoby]

@niiiixd maybe the same problem as in #21668 ?

Did you check if there are multiple entries in the LDAP dict for your user?

You can check this by example with ldapsearch ( https://linux.die.net/man/1/ldapsearch )