livechat/agent.next/ not giving next agent in line

[mfahad19]

Hi the /api/v1/livechat/agent.next/:token is just giving success=true and nothing else. I believe due to this /api/v1/livechat/room creates a room and doesn't assign a agent to it.

Reference to documentation: https://developer.rocket.chat/api/rest-api/endpoints/omnichannel/livechat-endpoints/livechat-agent/next-agent

This has caused one of our systems that sends chats to the rocket chat system to fail.

Version 3.17.0 (snap) Apps Engine Version 1.27.1 Node Version v12.22.1 Database Migration 228 (August 17, 2021 3:17 PM) MongoDB 3.6.14 / wiredTiger (oplog Enabled)

[yashovardhan]

Hey there,

Thanks for reporting this.

Can you help us by telling the steps to replicate this issue? We will get this checked accordingly.

[mfahad19]

When calling agent.next api (we use postman to call this for testing) api/v1/livechat/agent.next/iNKE8aTOKENhWdeee GET

Response : 
{
    "success": true
}

The actual response should be like (as mentioned in the docs https://developer.rocket.chat/api/rest-api/endpoints/omnichannel/livechat-endpoints/livechat-agent/next-agent):

{
  "agent": {
    "_id": "7Gm3AISDAJ3r6sJ68XR",
    "emails": [
      {
        "address": "agent@rocket.chat",
        "verified": true
      }
    ],
    "name": "Livechat Agent",
    "username": "livechat.agent"
  },
  "success": true
}