upgrade from 3.18 to 4.10 fails help please

[davidpablomitchell]

Hello i have this error all the time no errors in npm install, thank you very much.

root@rocket:/tmp/bundle/programs/server# systemctl status rocketchat ● rocketchat.service - The Rocket.Chat server Loaded: loaded (/lib/systemd/system/rocketchat.service; enabled; vendor preset: enabled) Active: active (running) since Sun 2021-10-31 09:28:05 UTC; 20s ago Main PID: 66421 (node) Tasks: 11 (limit: 9448) Memory: 614.6M CGroup: /system.slice/rocketchat.service └─66421 /usr/local/bin/node /opt/Rocket.Chat/main.js

Oct 31 09:28:25 rocket rocketchat[66421]: {"level":51,"time":"2021-10-31T09:28:25.120Z","pid":66421,"hostname":"rocket","name":"Migrations","msg":"Running > Oct 31 09:28:25 rocket rocketchat[66421]: {"level":51,"time":"2021-10-31T09:28:25.186Z","pid":66421,"hostname":"rocket","name":"Migrations","msg":"Running > Oct 31 09:28:25 rocket rocketchat[66421]: {"level":51,"time":"2021-10-31T09:28:25.196Z","pid":66421,"hostname":"rocket","name":"Migrations","msg":"Running > Oct 31 09:28:25 rocket rocketchat[66421]: {"level":51,"time":"2021-10-31T09:28:25.297Z","pid":66421,"hostname":"rocket","name":"Migrations","msg":"Running > Oct 31 09:28:25 rocket rocketchat[66421]: This instance could not remove the Telegram app package. If you are running Rocket.Chat in a cluster with multipl> Oct 31 09:28:25 rocket rocketchat[66421]: This instance could not remove the GIPHY app package. If you are running Rocket.Chat in a cluster with multiple i> Oct 31 09:28:25 rocket rocketchat[66421]: This instance could not remove the Jitsi Slash Command app package. If you are running Rocket.Chat in a cluster w> Oct 31 09:28:25 rocket rocketchat[66421]: {"level":51,"time":"2021-10-31T09:28:25.723Z","pid":66421,"hostname":"rocket","name":"Migrations","msg":"Running > Oct 31 09:28:25 rocket rocketchat[66421]: {"level":51,"time":"2021-10-31T09:28:25.727Z","pid":66421,"hostname":"rocket","name":"Migrations","msg":"Running > Oct 31 09:28:25 rocket rocketchat[66421]: {"level":51,"time":"2021-10-31T09:28:25.736Z","pid":66421,"hostname":"rocket","name":"Migrations","msg":"Running >

root@rocket:/tmp/bundle/programs/server# systemctl status rocketchat ● rocketchat.service - The Rocket.Chat server Loaded: loaded (/lib/systemd/system/rocketchat.service; enabled; vendor preset: enabled) Active: failed (Result: exit-code) since Sun 2021-10-31 09:28:31 UTC; 695ms ago Process: 66421 ExecStart=/usr/local/bin/node /opt/Rocket.Chat/main.js (code=exited, status=1/FAILURE) Main PID: 66421 (code=exited, status=1/FAILURE)

Oct 31 09:28:31 rocket rocketchat[66421]: at Parser._tryread (/opt/Rocket.Chat/programs/server/npm/node_modules/imap/lib/Parser.js:82:15) Oct 31 09:28:31 rocket rocketchat[66421]: at Socket.Parser._cbReadable (/opt/Rocket.Chat/programs/server/npm/nodemodules/imap/lib/Parser.js:53:12) Oct 31 09:28:31 rocket rocketchat[66421]: at Socket.emit (events.js:315:20) Oct 31 09:28:31 rocket rocketchat[66421]: at Socket.EventEmitter.emit (domain.js:483:12) Oct 31 09:28:31 rocket rocketchat[66421]: at emitReadable (_stream_readable.js:555:12) Oct 31 09:28:31 rocket rocketchat[66421]: at processTicksAndRejections (internal/process/task_queues.js:83:21) { Oct 31 09:28:31 rocket rocketchat[66421]: source: 'authentication' Oct 31 09:28:31 rocket rocketchat[66421]: } Oct 31 09:28:31 rocket systemd[1]: rocketchat.service: Main process exited, code=exited, status=1/FAILURE Oct 31 09:28:31 rocket systemd[1]: rocketchat.service: Failed with result 'exit-code'. root@rocket:/tmp/bundle/programs/server#

[davidpablomitchell]

SOLVED, i you have email experimental account added you need to remove

[the-voidl]

I have the same error, so the application does not start up. How can I remove the mail account from the command line?

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Solved using this command: https://github.com/RocketChat/Rocket.Chat/issues/23590#issuecomment-983489898