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The communications platform that puts data protection first.
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Issues facing with Media files on Rocket Chat #23946

Open DrashSuthar opened 2 years ago

DrashSuthar commented 2 years ago

Team, I would like to report an issue and ask for a resolution for the same. I am running MacOS 12 and initially when I used rocket chat, I was able to view and download media files sent to me. But since couple of days, I am unable to preview the media files I am attaching a screenshot for the error I am receiving to help you understand better. Also, I would like to add that the media files that when I download any files from Rocket Chat, it shows that the file is either corrupted or empty. I have also tried logging in using browser but I am facing the same issue there.

Please provide me a resolution on the same. Looking forward for a solution.

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AndreaTrendafilov commented 2 years ago

Some of the users on my instants have hit the same issue with 

rocketchat Version
4.2.0
Apps Engine Version
1.28.1
Node Version
v12.22.1
MongoDB
4.0.27 / wiredTiger

So far this is observed by Mac and Windows users under Chrome Version 96.0.4664.110 (Official Build) (64-bit)

DrashSuthar commented 2 years ago

I understand that but how can I fix this?