Failed upgrade to v4.7+

atshim commented 2 years ago

Description:

This is similar to https://github.com/RocketChat/Rocket.Chat/issues/25396 The error "/lib64/libc.so.6: version `GLIBC_2.25' not found" occurs when I execute "npm install" with v4.7+ on RHEL7. The issue says the problem was fixed on v4.7.2 so I tried it, but still the same problem occurs. The latest v4.8.1 doesn't work either.

Steps to reproduce:

systemctl stop rocketchat
wget https://releases.rocket.chat/4.7.2/download
mv download rocket.chat-4.7.2.tgz
mv /opt/Rocket.Chat /opt/Rocket.Chat.bak
tar zxf ~/rocket.chat-4.7.2.tgz
mv bundle /opt/Rocket.Chat
chown -R rocketchat:rocketchat /opt/Rocket.Chat
su -s /bin/bash rocketchat -
cd /opt/Rocket.Chat/programs/server/
npm install

Expected behavior:

npm install is completed successfully without any errors

Actual behavior:

The error occurs and npm install fails

Server Setup Information:

Version of Rocket.Chat Server: 4.7+
Operating System: RHEL7
Deployment Method: tar
Number of Running Instances: 1
NodeJS Version: 14.18.2 from RHSCL
MongoDB Version: 4.2.21

Relevant logs:

The error on npm install:

> @rocket.chat/forked-matrix-sdk-crypto-nodejs@0.1.0-beta.12 postinstall /opt/Rocket.Chat/programs/server/npm/node_modules/@rocket.chat/forked-matrix-sdk-crypto-nodejs
> node check-exists.js

/opt/Rocket.Chat/programs/server/npm/node_modules/@rocket.chat/forked-matrix-sdk-crypto-nodejs/check-exists.js:15
        throw e;
        ^

Error: /lib64/libc.so.6: version `GLIBC_2.25' not found (required by /opt/Rocket.Chat/programs/server/npm/node_modules/@rocket.chat/forked-matrix-sdk-crypto-nodejs/lib/index.linux-x64-gnu.node)
    at Object.Module._extensions..node (internal/modules/cjs/loader.js:1144:18)
    at Module.load (internal/modules/cjs/loader.js:950:32)
    at Function.Module._load (internal/modules/cjs/loader.js:790:12)
    at Module.require (internal/modules/cjs/loader.js:974:19)
    at require (internal/modules/cjs/helpers.js:93:18)
    at Object.<anonymous> (/opt/Rocket.Chat/programs/server/npm/node_modules/@rocket.chat/forked-matrix-sdk-crypto-nodejs/lib/napi-module.js:145:31)
    at Module._compile (internal/modules/cjs/loader.js:1085:14)
    at Object.Module._extensions..js (internal/modules/cjs/loader.js:1114:10)
    at Module.load (internal/modules/cjs/loader.js:950:32)
    at Function.Module._load (internal/modules/cjs/loader.js:790:12) {
  code: 'ERR_DLOPEN_FAILED'
}
npm ERR! code ELIFECYCLE
npm ERR! errno 1
npm ERR! @rocket.chat/forked-matrix-sdk-crypto-nodejs@0.1.0-beta.12 postinstall: `node check-exists.js`
npm ERR! Exit status 1
npm ERR!
npm ERR! Failed at the @rocket.chat/forked-matrix-sdk-crypto-nodejs@0.1.0-beta.12 postinstall script.
npm ERR! This is probably not a problem with npm. There is likely additional logging output above.

npm ERR! A complete log of this run can be found in:
npm ERR!     /home/rocketchat/.npm/_logs/2022-07-06T02_19_10_606Z-debug.log
npm ERR! code ELIFECYCLE
npm ERR! errno 1
npm ERR! meteor-dev-bundle@ install: `node npm-rebuild.js`
npm ERR! Exit status 1
npm ERR!
npm ERR! Failed at the meteor-dev-bundle@ install script.
npm ERR! This is probably not a problem with npm. There is likely additional logging output above.

npm ERR! A complete log of this run can be found in:
npm ERR!     /home/rocketchat/.npm/_logs/2022-07-06T02_19_10_655Z-debug.log

Cob0ld commented 2 years ago

any news on this ?

Cob0ld commented 2 years ago

we have the same problem

jamesshaw1987 commented 2 years ago

Same issue on Ubuntu 18.04, except GLIBC_2.28 is the version that is required, with 2.27 being the version installed.

Cob0ld commented 2 years ago

any reason why this is not getting love from the devs ?