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The communications platform that puts data protection first.
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Email Inboxes #26185

Open hakerakn opened 2 years ago

hakerakn commented 2 years ago

Description: Email Inboxes stops working

When receiving an incoming email in the mailbox contact@polimedad.com should open a new ticket in Omnichannel. After a while this stops working. I get incoming mails but no new tickets are raised in Omnichannel. When I try to change the settings and make an entry in Admin --->Email Inboxes it gives me a Match error

Server Setup Information:

Client Setup Information

Additional context

Relevant logs:

hakerakn commented 2 years ago

in /var/log/syslog I see this : Jul 8 12:15:18 chat rocketchat[604191]: Rejecting email New entry: Contact form (ID #2061)

dudanogueira commented 2 years ago

Hi, can you increase the verbosity of the logs in Admin > Logs and post some more logs here? It's hard to understand whats going on with that, or trying to replicate.

hakerakn commented 2 years ago

LOG : https://pastebin.com/YAquUpSy

cortopy commented 2 years ago

I'm also experiencing this problem. It seems that it has something to do with "Department". I'm not using any departments and I would get this error in the logs: Match error: Missing key 'department'

So I went to create a Department for omnichannel. But when I try to add inbox again, the only option I see in "Department" is Empty, so I can't really try by setting one

cortopy commented 2 years ago

I managed to create the inbox. It turns out it's not enough to create the Department, it also has to be active (it will be inactive by default)

But I still experience this issue when trying to edit the inbox, even though the Department is set. I have to delete and recreate the inbox config if I need to change anything