Jitsi installed and enabled but not available for users

RocketChat / Rocket.Chat

The communications platform that puts data protection first.

https://rocket.chat/

Other

40.35k stars 10.48k forks source link

Jitsi installed and enabled but not available for users #29063

Open Cariellof opened 1 year ago

Cariellof commented 1 year ago

Jitsi stopped working today I tried to reenable , remove and reinstall mitosis in teh marketplace , but it dos not save in server teh jitsu as an option for Conference call

Instance: e72df0f0-347b-4aa2-8650-bdc5ae6c3c60 debug: 2023-04-26T15:24:56.580Z Caller: anonymous OR constructor [ "Executing isFullyConfigured on video conference provider..." ] debug: 2023-04-26T15:24:56.581Z Caller: anonymous OR constructor [ "Video Conference Provider's isFullyConfigured was successfully executed." ]

TipiT commented 1 year ago

Might help to add if you are self-hosted and did you update? Sounds like related: #28935

Cariellof commented 1 year ago

I'm using the cloud version free. Updates are auto. It says I have 2 instances.

Deployment Version 6.0.5 Deployment ID 5d853d943868790001a4d33a Apps Engine Version 1.37.3 Node Version v14.21.2 Database Migration 292 (April 25, 2023 6:07 PM) MongoDB 4.4.16 / wiredTiger (oplog Enabled) Commit Details HEAD: (4cb7944d2) Branch: HEAD PID 1

jdsatava127 commented 12 months ago

We are experiencing the same issue. We installed the Jitsi app on our 6.2.2 instance of RocketChat. We just performed an upgrade to 6.4.1 and the app is no longer working. If I click on the call button then it says no conference call is configured. When I go to the conference call settings, the dropdown doesn't show any options to select as the Default Provider. If I open the Marketplace and go to Private Apps, then the page never loads. There are messages in the logs about "Unable to access Marketplace. Does the server has access to the internet?". Our server does not because it is air-gapped. The Jitsi app version we are using is 2.0.4.