Rocketchat not loading in browser

andrew-thought commented 7 months ago

Description:

Rocketchat is not loading in browser, remains on 3 white dots

Steps to reproduce:

Put in server URL

Expected behavior:

Rocketchat should load login screen

Actual behavior:

Stays on white background with 3 white dots

Server Setup Information:

Version of Rocket.Chat Server: 6.5.0
Operating System: Ubuntu 18.04
Deployment Method: Snap
Number of Running Instances: 1
DB Replicaset Oplog:
NodeJS Version:
MongoDB Version:

Client Setup Information

Desktop App or Browser Version: Firefox 115.5/Chrome/Brave
Operating System: Debian 12

Additional context

I've changed the SITE URL to the correct value https://chat.xxxx.xxxx Seems to constantly reset to http:/localhost:3000 I am using Apache reverse proxy When i set to https://chat.xxxx.xxxx, still encounter the problem. Works on Android rocketchat app (chat only, admin gets 3 dots) Tried clearing cache and performing various suggestions found about this bug, nothing worked.

Relevant logs:

Firefox debug output Uncaught ReferenceError: meteor_runtime_config is not defined

https://chat.xxxx.xxxx/1519e0159bfa893f84a8840a684f71abb3b48133.js?meteor_js_resource=true:1 https://chat.xxxx.xxxx1519e0159bfa893f84a8840a684f71abb3b48133.js?meteor_js_resource=true:1 https://chat.xxxx.xxxx/1519e0159bfa893f84a8840a684f71abb3b48133.js?meteor_js_resource=true:1 Brave debug output Uncaught ReferenceError: __meteor_runtime_config__ is not defined at client_environment.js:1:1 at client_environment.js:78:1 at url_common.js:80:1