Delayed push notification delivery

[fxmanu]

Description:

I got an on-premise installation of Rocket.Chat and experiencing a delayed delivery of push notifications, sent through the official push notification proxy.

Push notifications on the Desktop App (Mac) is delivered immediately.

Steps to reproduce:

1. Send a message to someone
2. Wait about 2 Minutes until push notification is delivered

Expected behavior:

Receive push notifications immediately.

Actual behavior:

Push notifications are delivered delayed (approx. 2 Minutes; sometimes even longer).

Server Setup Information:

• Version of Rocket.Chat Server: 6.6.2
• Operating System: RedHat EL 9
• Deployment Method: npm
• Number of Running Instances: 1
• NodeJS Version: v14.21.3
• MongoDB Version: 6.0.11

Client Setup Information

• Operating System: iOS/Android
• We're using the official Rocket.Chat-Clients

Additional context

This issue is ongoing for years in our installation. We recently had a pro trial version and this didn't change the behaviour.

Relevant logs:

None

[XorZy]

I am having the same issue on a brand new snap deployment. Test notifications arrive instantly, whereas actual message notifications arrive very late, or sometime even never. This problem has been reported by all users on the server, each with different Android devices. I do not know if this is by design or it is a bug, but it is a major inconvenience as it makes Rocket Chat pretty much unusable for mobile users. Not sure if it is related but the documentation seems to mention a 120 second delay, with apparently no working way of disabling it.. (Actual delays are usually above 120 seconds though.).

[ethan3011]

Hi. is there any update? Thank you