Open charlyrock opened 1 month ago
Can you please advise
Licence version CE/Starter/Pro/EE Number of rocketchat users Typical number of omnichannel users
Thanks
Can you please advise
Licence version CE/Starter/Pro/EE Number of rocketchat users Typical number of omnichannel users
Thanks
License Version Community Edition Rocket Chat User: 1300 Omnichannel agents: 10, user 3-10 per week
Thank you
Ok thanks.
It may be there were more limits enforced on CE.
I'll ask for someone to look at this.
Please be patient - this isn't "paid" support
Description:
If the agents of the Omnichannel are offline, it should actually be possible to send an e-mail. This no longer works since version 6.7.0. After entering the date, an empty window appears and corresponding error messages appear in the log file (see below)
Steps to reproduce:
Expected behavior:
Mail will be send at the support-mail-address ### Actual behavior:white Window and no e-mail will be send
Server Setup Information:
Client Setup Information
Additional context
The assignment to the agents and the corresponding departments does not work reliably either. The chats are often assigned to users without a department assignment, although these users may only be from a specific department.
Relevant logs:
In a continuous loop: