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npm Install Failure After Rocket.Chat Update to Version 6.10 #32853

Closed yeddeka closed 2 days ago

yeddeka commented 1 month ago

@reetp

Description:

Dear Support Team,

I hope this message finds you well.

We are experiencing an issue following our recent update of Rocket.Chat from version 6.9.3 to version 6.10 . Since the update, our attempts to run npm install have consistently failed.

The error message we are encountering is as follows:

deno-bin@1.37.1 node install.js event.js throw er; // unhandled error event connect ETIMEOUT 140.82.121.4:443

Please note that our server operates behind a proxy, and we have ensured that access to GitHub and deno.land/* is properly whitelisted.

Given this context, we would greatly appreciate your assistance in diagnosing the root cause of this issue. Specifically, we are interested in understanding whether this is related to the recent update, the proxy configuration, or any other factors that may be contributing to the timeout error.

Thank you for your support. We look forward to your prompt response.

Best regards, Kamel Ben Yedder

Steps to reproduce:

cd rocketchat-6.10.0/programs/server && npm Install

Expected behavior:

Actual behavior:

Error: connect ETIMEDOUT 140.82.121.4:443 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1159:16) Emitted 'error' event on Writable instance at: at ClientRequest.eventHandlers.<computed> (/rocketchat-6.10.0/programs/server/npm/node_modules/deno-bin/node_modules/follow-redirects/index.js:37:24) at ClientRequest.emit (events.js:400:28) at TLSSocket.socketErrorListener (_http_client.js:475:9) at TLSSocket.emit (events.js:400:28) at emitErrorNT (internal/streams/destroy.js:106:8) at emitErrorCloseNT (internal/streams/destroy.js:74:3) at processTicksAndRejections (internal/process/task_queues.js:82:21) { errno: -110, code: 'ETIMEDOUT', syscall: 'connect', address: '140.82.121.4', port: 443 } npm ERR! code ELIFECYCLE npm ERR! errno 1 npm ERR! deno-bin@1.37.1 install:node install.js` npm ERR! Exit status 1 npm ERR! npm ERR! Failed at the deno-bin@1.37.1 install script. npm ERR! This is probably not a problem with npm. There is likely additional logging output above.

npm ERR! A complete log of this run can be found in: npm ERR! /export/home/kvbapp/.npm/_logs/2024-07-22T09_19_49_489Z-debug.log npm ERR! code ELIFECYCLE npm ERR! errno 1 npm ERR! meteor-dev-bundle@ install: node npm-rebuild.js npm ERR! Exit status 1 npm ERR! npm ERR! Failed at the meteor-dev-bundle@ install script. npm ERR! This is probably not a problem with npm. There is likely additional logging output above. `

Server Setup Information:

Client Setup Information

Additional context

Relevant logs:

6564 verbose linkBins [ 6564 verbose linkBins { deno: 'bin/deno.js', 'deno-bin': 'bin/deno.js' }, 6564 verbose linkBins '/opt/kvb/rocketchat-6.10.0/programs/server/npm/node_modules/.bin', 6564 verbose linkBins false 6564 verbose linkBins ] 6565 verbose rebuildBundles [ 'follow-redirects' ] 6566 info lifecycle deno-bin@1.37.1~install: deno-bin@1.37.1 6567 verbose lifecycle deno-bin@1.37.1~install: unsafe-perm in lifecycle true 6568 verbose lifecycle deno-bin@1.37.1~install: PATH: /opt/kvb/node-v14.21.3-linux-x64/lib/node_modules/npm/node_modules/npm-lifecycle/node-gyp-bin:/opt/kvb/rocketchat-6.10.0/programs/server/npm/node_modules/deno-bin/node_modules/.bin:/opt/kvb/rocketchat-6.10.0/programs/server/npm/node_modules/.bin:/opt/kvb/node-v14.21.3-linux-x64/bin:/opt/kvb/node-v14.21.3-linux-x64/lib/node_modules/npm/node_modules/npm-lifecycle/node-gyp-bin:/opt/kvb/rocketchat-6.10.0/programs/server/node_modules/.bin:/usr/local/bin:/usr/bin:/usr/local/sbin:/usr/sbin:/export/home/kvbapp/bin:/opt/kvb/bin:/export/home/kvbapp/bin:/export/home/kvbapp/src/collab-scripts 6569 verbose lifecycle deno-bin@1.37.1~install: CWD: /opt/kvb/rocketchat-6.10.0/programs/server/npm/node_modules/deno-bin 6570 silly lifecycle deno-bin@1.37.1~install: Args: [ '-c', 'node install.js' ] 6571 silly lifecycle deno-bin@1.37.1~install: Returned: code: 1 signal: null 6572 info lifecycle deno-bin@1.37.1~install: Failed to exec install script 6573 verbose stack Error: deno-bin@1.37.1 install:node install.js 6573 verbose stack Exit status 1 6573 verbose stack at EventEmitter.<anonymous> (/opt/kvb/node-v14.21.3-linux-x64/lib/node_modules/npm/node_modules/npm-lifecycle/index.js:332:16) 6573 verbose stack at EventEmitter.emit (events.js:400:28) 6573 verbose stack at ChildProcess.<anonymous> (/opt/kvb/node-v14.21.3-linux-x64/lib/node_modules/npm/node_modules/npm-lifecycle/lib/spawn.js:55:14) 6573 verbose stack at ChildProcess.emit (events.js:400:28) 6573 verbose stack at maybeClose (internal/child_process.js:1088:16) 6573 verbose stack at Process.ChildProcess._handle.onexit (internal/child_process.js:296:5) 6574 verbose pkgid deno-bin@1.37.1 6575 verbose cwd /opt/kvb/rocketchat-6.10.0/programs/server/npm 6576 verbose Linux 4.18.0-513.24.1.el8_9.x86_64 6577 verbose argv "/opt/kvb/node-v14.21.3-linux-x64/bin/node" "/opt/kvb/node-v14.21.3-linux-x64/bin/npm" "rebuild" "--update-binary" 6578 verbose node v14.21.3 6579 verbose npm v6.14.18 6580 error code ELIFECYCLE 6581 error errno 1 6582 error deno-bin@1.37.1 install:node install.js` 6582 error Exit status 1 6583 error Failed at the deno-bin@1.37.1 install script. 6583 error This is probably not a problem with npm. There is likely additional logging output above. 6584 verbose exit [ 1, true ]

`

reetp commented 1 month ago

Note - this is not support. It is an issue tracker.

We would appreciate it if you filled out a bug template properly as per this - it helps speed up triaging issues:

https://github.com/RocketChat/Rocket.Chat/issues/new?assignees=&labels=&projects=&template=bug_report.md

If you have a Pro or EE licence you can contact support directly.

If you have a Starter or CE licence then support is in the https:/forums.rocket.chat or https://open.rocket.chat

This is likely related to these - always search and read old issues before posting a new one:

https://github.com/RocketChat/Rocket.Chat/issues/32761 https://github.com/RocketChat/Rocket.Chat/issues/32759

If one of these is your issue then please close this and follow up on the appropriate issue.

Thanks.

yeddeka commented 1 month ago

@reetp

reetp commented 1 month ago

@reetp

Please don't @ people. They will help if they can.

Oplogs??

Also seach here for "deno".

This is already known via the above links.

github-actions[bot] commented 1 month ago

This issue has been marked as stale because there has been no further activity in the last 10 days. If the issue remains stale for the next 4 days (a total of 14 days with no activity), then it will be assumed that the question has been resolved and the issue will be automatically closed.

DerFaysal commented 1 month ago

i have the same Issue! Any updates on this?

reetp commented 1 month ago

i have the same Issue!

You have provided no debugging information so it is impossible to help you. Exactly the same? Absolutely identical?

Then read this:

This is already known via the above links.

https://github.com/RocketChat/Rocket.Chat/issues/32853#issuecomment-2244419536

Otherwise you need to test on the latest version - at least 6.11.0 - and then fill out a bug template properly.

Thanks.

github-actions[bot] commented 2 weeks ago

This issue has been marked as stale because there has been no further activity in the last 10 days. If the issue remains stale for the next 4 days (a total of 14 days with no activity), then it will be assumed that the question has been resolved and the issue will be automatically closed.

github-actions[bot] commented 2 days ago

This issue was closed because it has been inactive for 14 days since being marked as stale.