No Push Notifications after update to 6.11.1

RocketChat / Rocket.Chat

The communications platform that puts data protection first.

https://rocket.chat/

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No Push Notifications after update to 6.11.1 #33135

Open Zwiggelino opened 2 months ago

Zwiggelino commented 2 months ago

Hi,

i have a problem with my selfhosted Chatserver. After the automatic Update from Version 6.9.3 to Version 6.11.1 no Push-notification are send or receive and after every reboot/restart of the Server pops an notification on my client, that the id has significant changend and i have to make a new workspace or update an existing one. If i use the option to update the workspace no connect to the Chatserver are posible anymore and i have to reboot the server to make a new login possible. So i use the "new workspace" and it works. But this happens every reboot/restart of the server. So i deleted all workspaces in cloud.rocket.chat and assign my Server as a new self hostet one. But no push-notivications anymore. What can i do to resolve this problem?

Server:

Ubuntu 22.04
Rocket.chat: 6.11.1
Node: v14.21.2
MongoDB: 5.0.15
Numer of Users: 7
Number of Running Instances: 1
Clients: Android App/iOS App/ Browser: Chrome,Firefox and Edge

Thanks für your help!

casalsgh commented 2 months ago

Hi There, can you confirm the license type you have of Rocket.Chat?

Zwiggelino commented 2 months ago

Hi casalsgh, i use the Starter license.

reetp commented 2 months ago

Can you also confirm your deployment type?

Snap, Docker?

Zwiggelino commented 2 months ago

Hi reetp, i installed it with SNAP.

SebiBasti commented 2 months ago

We are using a manual install of rocket.chat on our server with the starter license and Notifications work via Email and even AppleWatch but in the mac app I don't hear any sounds or get any notifications.

reetp commented 2 months ago

We are using a manual install of rocket.chat on our server with the starter license

Just saying this helps no one, least of all you.

Please fill out a bug template properly for your own situation. We have no idea if you have the same issue or something different.

We can't help you without it.

https://github.com/RocketChat/Rocket.Chat/issues/new?assignees=&labels=&projects=&template=bug_report.md

Zwiggelino commented 2 months ago

Hi, i found something, After every reboot, my Server got a new ID, so i must create a new workspace. The following steps will work:

delete all workspaces in the cloud
reboot the server
create a new workspace
assign my Server as a new self hostet one
go to the Options ( Chatserver ) - Setup Assitant - cloud information
Agree to cloud service privacy policy (disabled after every reboot! )
then it will work and the push-notification will send/receive

But after every reboot i had to make the same procedure.

Maby this will help to resolve the problem in furture releases