Presence indicator in the profile element stuck at away status

[Gummikavalier]

Description:

Presence indicator in user profile element / menu gets stuck in Away status after idling for the predefined time.

This does not concern actual status visible to other users.

This happens very often but not always. I haven't been able to pinpoint exact way to reproduce reliably.

Steps to reproduce:

1. Set the status to Online from the top left profile menu.
2. Do not use the browser; wait that idle timeout turns the user status from Online to Away status
3. Focus back on the browser and write couple of messages to any channel

Expected behavior:

Away status should change back to Online.

Actual behavior:

When you focus to RC browser window, status may flash very briefly (tens of milliseconds) into green but after that remains orange at Away status.

(The user's presence status is correct when checked by other users. The issue is purely local.)

Server Setup Information:

• Version of Rocket.Chat Server: 6.13.0
• License Type: Enterprise
• Number of Users: 500+
• Operating System: RHEL8
• Deployment Method: tar
• Number of Running Instances: 4
• DB Replicaset Oplog: Yes
• NodeJS Version: 14.21.3
• MongoDB Version: 6.0

Client Setup Information

• Desktop App or Browser Version: At least the latest Firefox

Additional context

Happens in both old and new preview UX.

Also happens in RC 7.0.0 rc.3.

[reetp]

Also happens in RC 7.0.0 rc.3.

Is it in v7.0.0 ?

If so I'll refer it to the team (though you have EE so have you contacted them internally?)

[Gummikavalier]

Yes, I checked now on our test system (RC 7.0.0) and I'm still seeing this too.

Yup, we do have EE but I quite often prefer GitHub because it may trigger answers from other RC maintainers too, which has been helpful in some obscure issues through the years.

[Gummikavalier]

I made a custom CSS change (cleanup), set the away timeout to one minute and follow the situation with RC 7.0.0 in production.