Smooch.io integration?

[marbetschar]

Integration of the Smooch.io into Rocket.Chat+. This provides access to further communication Channels through the Smooch.io API.

[graywolf336]

We would need someone who knows their API and then an action plan to actually integrate it..

[Prakharsvnit]

@marbetschar I am working on this issue, can you explain more what do you want with this integration.

I haven't worked on any integrations before but I'm interested in taking this forward

[marbetschar]

@Prakharsvnit awesome!! Basically I was thinking of an integration which behaves quite similar to the one Smooch already provides for Slack: https://app.smooch.io/integrations/slack

[graywolf336]

@Prakharsvnit how goes the integration?

[marbetschar]

@Prakharsvnit any progress in this issue? Would really love to get this done. Maybe I can help in any way?

[Prakharsvnit]

@marbetschar Sorry for negligence,got busy in some work.I started some work but left it incomplete.I will restart after a week.I messaged you on rocket.chat

[marbetschar]

@Prakharsvnit nevermind, we all get busy from time to time :) Glad you'll give this another try! Just ping me if I can help in any way.

[JannikZed]

Smooch.io would make a much better Livechat than the rocket.chat integrated one!! That would even give you the possibility to answer your customers via SMS, Facebook Messenger etc.. from one single pane of glass! AWESOME

[CyrilPepito]

Hello folks, I stumbled upon your issue while browsing Github, have you heard of Broid? We offer a web messenger for websites that you can plug with any other messaging apps like Slack with our API. Basically you can use Broid's API to converse on 20+ messaging channels (including that web messenger) using your favorite app to manager those conversations.

Also open source -> Github repo

Hope it helps!

[JannikZed]

No rocketchat integration, so where's the point?

[tezukzai]

Is anybody working on an integration with smooch.io?

[marbetschar]

@tezukzai I don‘t think so unfortunately. I don‘t have time either. Highly appreciate if you want to give this a shot though :)

[tezukzai]

@marbetschar non-developer unfortunately 😞 , but will be happy to add to a bounty for it if anybody wants to work on it!

[marbetschar]

@all seems like we may ultimately need the Rocket.Chat / Smooch integration; and maybe I can work on this (not sure yet, have to do further clarification on internal needs first).

Who's willing to help in any way to get this done? @graywolf336, @JannikZed, @tezukzai is this still a need for you?

[JannikZed]

Hi @marbetschar. It's still a need of us. We have on the long-term plan the idea to use smooch on customers websites with rocket.chat & CRM backend for live chat. I never developed any rocket.chat feature & just know smooch and rocket chat from the admin perspective. The smooch api itself is well documented.

[tezukzai]

@marbetschar We are still interested in this. I'm not a dev, but can help in any other way possible. Also happy to add to a bounty if somebody creates one.

[marbetschar]

https://www.bountysource.com/issues/45481510-smooch-io-integration

[rterwedo]

@marbetschar How much do you think would be needed in the bounty to push this forward? I am working on getting a small prototyping budget approve and would like to add this to the list. (Assuming it would be part of RC open source)

[marbetschar]

@rterwedo unfortunately RocketChat and Smooch are no longer part of my stack. So this issue does no longer serve a priority on my end.

Can't tell what would be an appropriate bounty for this either - the higher the bounty, the higher the chance it actually gets done. So I think it all comes down to a "how much is it worth for you" question.

[Sing-Li]

@marbetschar Thanks for your valuable input. If you don't mind me asking, what has replaced Rocket.Chat on your stack? 🤔

[engelgabriel]

Rocket.Chat now provides bridge app directly to most Customer Channels and we will continue to build our own bridges in the future. Smooch is not part of Zendesk.