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Pass Livechat page visited to channel/room #740

Open reetp opened 6 years ago

reetp commented 6 years ago

I can't quite figure out if this is currently possible or not.

I noticed that whilst visitors browse my website the livechat widget is recording the pages they visit.

e.g.

method livechat:pageVisited href: 'https://www.mywebsite.com/index.php?main_page=page&id=45&zenid=ge703jsscot5brdjcet5vvb206

I'd like to throw that to a private channel in real time for monitoring.

The visitor may start a chat in which case the data is view-able, but if they don't then information would still be interesting to see.

I can't see a way to do it easily with the Outgoing Web Hook as it doesn't monitor Livechat as far as I can see (may be allow more Event Triggers???), nor RealTime API, and I am not sure this will do it either (and I think you are moving away from Meteor?)

https://github.com/jszaszvari/rocketchat-ddp-listener

Yes, I could grep the logs and push it with the realTIme API but that seems a bit heavy handed when it is
likely most of code to do this already in Rocket.

Possible references:

Livechat Analytics and Reports https://github.com/RocketChat/Rocket.Chat/pull/11238

Livechat REST endpoints https://github.com/RocketChat/Rocket.Chat/pull/11900

renatobecker-zz commented 6 years ago

Hi @reetp,

We have a setting to track the visitor's page visited. Once it's enabled, then all navigation history will be sent as a regular message inside the current Livechat room. You can activate this setting accessing the Adminstration -> Livechat -> Send Visitor Navigation History as a Message. In case you want to monitor these kind of messages outside the Rocket.Chat, you can rely on Livechat webhooks: Adminstration -> Livechat -> CRM Integrations -> Send Visitor Navigation History on Request.

As you can see, you have at least two options to make it work.

Thanks.

reetp commented 6 years ago

Hmmmm - I was aware of those settings, but they aren't really what I was after.

Those settings assume you have had a chat. The navigation history is being logged, but the way it is working currently the history will only be sent once there has been a chat and it has been closed.

The scenario I was looking at was when there was no actual chat conversation. I just wanted to throw a log of the browse history to a channel as it happened, regardless of whether a chat was actually started or not.