search

Rokoko / rokoko-studio-live-blender

Rokoko Studio Live plugin for Blender
GNU Lesser General Public License v3.0
345 stars 39 forks source link

Unable to log into plugin #66

Closed andrewbrianis closed 1 year ago

andrewbrianis commented 3 years ago

Hello, trying to get the plugin setup on a new Windows 10 20h2 laptop running blender 2.92. The plugin installs, but then I get an error message when trying to log into the plugin.

Python: Traceback (most recent call last): File "C:\Users\Andrew Brian\AppData\Roaming\Blender Foundation\Blender\2.92\scripts\addons\rokoko-studio-live-blender-1-2-1\operators\login.py", line 17, in execute if login.login(context.scene.rsl_login_email, password): File "C:\Users\Andrew Brian\AppData\Roaming\Blender Foundation\Blender\2.92\scripts\addons\rokoko-studio-live-blender-1-2-1\core\login.py", line 127, in login load() File "C:\Users\Andrew Brian\AppData\Roaming\Blender Foundation\Blender\2.92\scripts\addons\rokoko-studio-live-blender-1-2-1\core\login.py", line 70, in load lib = ctypes.CDLL(lib_file) File "C:\Program Files\Blender Foundation\Blender 2.92\2.92\python\lib\ctypes__init.py", line 364, in init__ self._handle = _dlopen(self._name, mode) OSError: [WinError 126] The specified module could not be found

location: :-1

David-Lindberg-Rokoko commented 3 years ago

A customer fixed the issue on their own PC, by installing the following package: https://support.microsoft.com/en-us/topic/update-for-visual-c-2013-redistributable-package-d8ccd6a5-4e26-c290-517b-8da6cfdf4f10