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Romanysoft / SpeedTest

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Updated to ver 6 and it no longer works? #16

Closed Abbs69 closed 8 years ago

kevinwestby commented 9 years ago

Installed v6.1, app loads, but when I click on Start.....nothing

texsar commented 9 years ago

Same problem as Kevin. Did you test your product before you sent out the updates?

lauer3912 commented 9 years ago

@texsar Can you provide the log?

texsar commented 9 years ago

Where is it located. I don't see an log capability anywhere.

lauer3912 commented 9 years ago

@texsar Mac OS X version number?

texsar commented 9 years ago

10.9.5 On Sep 23, 2015, at 8:08 PM, Ian notifications@github.com wrote:

@texsar Mac OS X version number?

— Reply to this email directly or view it on GitHub.

lauer3912 commented 8 years ago

@texsar, @kevinwestby Version 6.2 work properly?

LJBray commented 8 years ago

Having same problem as above. Updated to version 6.2, still same problem, click START and it stops flashing but nothing happens. Running OS X version 10.11.1

kevinwestby commented 8 years ago

Still the same, v6.2 on OS X 10.11.1.....click Start, nothing happens

lauer3912 commented 8 years ago

@texsar, @kevinwestby @Abbs69

We would very much like to know in the end is what causes Speedtest not work. We have prepared the following steps, I hope you can help us pinpoint the problem. Sincere thanks!

  1. Redownload the version 6.2. https://github.com/Romanysoft/SpeedTest/blob/master/Publish/6.2/SpeedTest.zip
  2. Open ”Applications" folder, find the "Utilities" folder, To open it:

3.In "Utilities" folder, find "Console" application, To launch it:

4.Then, run "Speedtest" application, You will see some information showing in the "Console" application.If you don't mind, I hope you will involve speedtest information sent to us. (app.romanysoft@gmail.com)

AngusStone commented 8 years ago

I have exactly the same problem. It used to work, have not used it for a while and now it does not work. OSX version 10.11.1 MacBook Pro (Retina, 13-inch, Late 2012)

Console log when trying to use speedtest.docx

lauer3912 commented 8 years ago

@AngusStone

Found main issue: The "SpeedTest" service can not run.

"/Users/angusstone/Library/Containers/com.romanysoft.app.macos.speedtest/Data/Resources" This directory content, can help me screenshot?

AngusStone commented 8 years ago

I can't see that directory. angusstone does not contain a subdirectory 'Library'. At least I can't see it.

AngusStone commented 8 years ago

Hi, Sorry about the earlier message - I’ve now discovered how to look at the hidden files and here is the screen shot

Regards

Angus Stone

On 3 Dec 2015, at 14:11, Ian notifications@github.com wrote:

@AngusStone https://github.com/AngusStone Found main issue: The "SpeedTest" service can not run.

"/Users/angusstone/Library/Containers/com.romanysoft.app.macos.speedtest/Data/Resources" This directory content, can help me screenshot?

— Reply to this email directly or view it on GitHub https://github.com/Romanysoft/SpeedTest/issues/16#issuecomment-161650933.

This email has been scanned by Netintelligence http://www.netintelligence.com/email http://www.netintelligence.com/email

lauer3912 commented 8 years ago

@AngusStone I can't see screen shot.

AngusStone commented 8 years ago

I've dragged the file into here - let me have an alternative email where I can send the file if you still have problems seeing it.

screen shot 2015-12-03 at 22 07 51

Regards Angus

lauer3912 commented 8 years ago

@AngusStone

Redownload the version 6.2. https://github.com/Romanysoft/SpeedTest/blob/master/Publish/6.2/SpeedTest.zip

Try.

AngusStone commented 8 years ago

I also have an iMac. I installed it on the iMac, from the App store and it worked fine. I uninstalled it from my Macbook and then 10 minutes later reinstalled it, and it does not work. The app opens, the start button flashes, I click start and the start button stops flashing and nothing happens.

AngusStone commented 8 years ago

I went back to the Macbook. Uninstalled it again. Emptied the trash. Restarted the Macbook. Installed it again and it still does not work. I noticed that when it installs from the App Store the button next to the app in the purchased list reads 'installed' but it does not change to 'open' until the app store is closed and reopened. I'm pretty sure that with other apps the button label does change to 'open'.

lauer3912 commented 8 years ago

@AngusStone

Try the following steps：

  1. Locate the "/Users/angusstone/Library/Containers/com.romanysoft.app.macos.speedtest/Data/Resources" , to empty the directory.
  2. Uninstall it and reinstall it.
  3. run try.

Hope to get your good news. Give me a valid email address, it is best to GMail, we present a product to you.

Thank you again!

AngusStone commented 8 years ago

Hi, That did it. It is now up and working again. Thanks for your help.

lauer3912 commented 8 years ago

@AngusStone Good news!

LJBray commented 8 years ago

Updating to Version 6.3 has fix the problem for me

lauer3912 commented 8 years ago

@LJBray Thank you for your feedback

swillman commented 8 years ago

a minute ago I've downloaded SpeedTest first time. After opening the App and pushing the button "Start" nothing happened. Even a restart didn't help. I'm using a Mac Mini (Late 2012) 2,5Ghz 16GB OS X 10.11.3 (15D21) SpeedTest Ver.6.5. Should I try Ver. 6.2 as well? Anny sugestion / help is really appreciated.