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RotherOSS / FAQ

The FAQ/knowledge base.
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Info: Status not needed in CustomerFAQZoom (and public?) #4

Open StefanRother-OTOBO opened 3 years ago

StefanRother-OTOBO commented 3 years ago
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wollmers commented 3 years ago

Sure, the whole FAQ Information Box looks more technical.

The only value for a customer user could be, to know if the FAQ is visible on the public interface or not.

Bildschirmfoto 2020-11-16 um 13 33 04

StefanRother-OTOBO commented 3 years ago

No, a CustomerUser does not need the information whether the article is public or not. These entries are also only intended as a reminder. We discuss them later and decide what we do.

But while we are on the subject. What I also miss is the information which FAQ article is assigned to which service in AgentFAQZoom. And the possibility to search for FAQ articles of a service is missing in AgentFAQSearch. Furthermore the documentation in the package is not correct. There is still talk about OTRS and the new function is not described.

wollmers commented 3 years ago

Opened issue #5 for Agent area

wollmers commented 3 years ago

Opened issue #6 for docs