CustomerTicketOverview Legacy Options

RotherOSS / otobo

OTOBO is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. https://otobo.io/

GNU General Public License v3.0

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CustomerTicketOverview Legacy Options #1850

Open acorderor opened 2 years ago

acorderor commented 2 years ago

In Sysconfig there are still some legacy options to configure available fields into CustomerTicketOverview screen, but those do not work as expected and were replaced by CustomerTicketCategories, so them Need to be Removed.

Options are

Ticket::Frontend::CustomerTicketOverview###Owner

Ticket::Frontend::CustomerTicketOverview###Queue

Ticket::Frontend::CustomerTicketOverview###DynamicField

stefanhaerter commented 2 years ago

I removed the Queue and Owner Options, but currently I'm unsure abut DynamicField because it is used in Kernel/Output/HTML/TicketOverview/CustomerList.pm alongside with Category variables. I'll come back to this after getting a better understanding on how they interact.