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RotherOSS / otobo

OTOBO is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. https://otobo.io/
GNU General Public License v3.0
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More detailed info why an incoming mail was recognized as a bounce #2189

Closed bschmalhofer closed 4 months ago

bschmalhofer commented 1 year ago

The Postmaster filter Kernel/System/PostMaster/Filter/DetectBounceEmail.pm used Sisimai for deteckting Email-Bounces. But the reason why Sisimai classifies the incoming as a bounce is not logged. Logged is only the body of the mail. The body is in the most cases sufficiently informative, but the Sisimai classification would be nice to. Also, adding this info to the CommunicationLog of the incoming message would be nice to.

$Param{GetParam}->{'X-OTOBO-Bounce-ErrorMessage'} = $Param{GetParam}->{Body};

bschmalhofer commented 4 months ago

Closing, as the convention is that issues in the wishlist should be closed.