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RotherOSS / otobo

OTOBO is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. https://otobo.io/
GNU General Public License v3.0
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Bug recovery password #2567

Closed MrSipping closed 1 year ago

MrSipping commented 1 year ago

Hello, I know I should ask the community on the dedicated link, but could it be a bug? Don't they both use the same function? Because I don't understand how it can work on one side and not the other

svenoe commented 1 year ago

It most likely is not. OTOBO is used by quite some people, especially for more common functionality the likelihood of something not working at all is not too high. Of course there can be cases, but at the same time OTOBO is not the easiest piece of software to completely configure, and usually when people who are not really experienced with the program, or OTRS or Znuny encounter errors, it is due to configuration problems. It still can be a bug, but even for our paid support customers, the first step if something doesn't work is, that some experienced supporter looks at the system and makes sure, that everything is configured right etc., before a developer looks at the code. This is just a resource issue, and as I said, I'm sorry, but we just cannot start searching for bugs, everytime someone encounters something which doesn't work for him.

(If you are very certain that you found a bug, then writing a bit more than "this does not work for me" is also helpful. At least a "can be reproduced by installing a clean OTOBO 10.1.8 (docker) and configuring this, this and that, if I do this, I encounter the following error" would be necessary.)